# Mapal OS vs Paddl

Canonical: https://paddl-ai.co/compare/mapal
Last reviewed: 2026-09-11 by the Paddl team

Mapal OS is a hospitality operations suite built around the former Flow Hospitality Training e-learning library, with compliance checks and audits, workforce management and engagement modules. It is sold to established UK and European groups by quote.

## In one sentence

Paddl is food safety, compliance and operations software for UK hospitality: digital SFBB, HACCP plans, allergens ready for Natasha's Law, temperature, cleaning and training records, and an EHO-ready audit pack. £69 per location per month with every feature included, a 30-day free trial and no contract. Mapal OS: Suites on quote, sized to the estate.

## Mapal OS pricing

Mapal OS: Not published; suites (Operations, Workforce, Culture) quoted per estate. Enterprise suite for large hospitality groups; each suite is priced separately on quote. Not published by the vendor. Checked 2026-09-11 against https://www.mapal-os.com/.

Paddl: £69 per location per month, every feature included, 30-day free trial. No tiers and no volume discount. 5 owner and manager users per location included, £2.99 a month for each extra; staff do not take a seat.

## Mapal OS reviews

4.3 out of 5 from 24 reviews on Trustpilot (https://uk.trustpilot.com/review/mapal-os.com), read 2026-09-11.

## Where Mapal OS and Paddl differ

44 features compared; 23 are in Paddl and not in Mapal OS, checked against Mapal OS's published feature list on 2026-09-11.

**Food Safety & Compliance** Paddl has, Mapal OS does not: Digital SFBB Packs, AI HACCP Generation, EHO Report Generation, COSHH Management. Mapal OS covers in part: HACCP Plans, Allergen Management, Risk Assessments, One-Click Audit Packs, Fire Safety - Drills, Certificates & Expiry Alerts.

**Operations & Equipment** Paddl has, Mapal OS does not: Equipment Tracking, AI Equipment Anomaly Detection, Maintenance Swimlanes, Supplier Management, Delivery Checks.

**Team & Training** Paddl has, Mapal OS does not: Shift Swaps & Open Shifts, GPS Check-in, Shift Handovers / EOD Reports. Mapal OS covers in part: Rota Building & Publishing, Holiday & Leave, Timesheets & Payroll Export.

**Documents & Knowledge** Paddl has, Mapal OS does not: Licence Management, Insurance Gap Detection, Lease & Property Management. Mapal OS covers in part: Document Management, Digital Signatures.

**Reporting & Incidents** Paddl has, Mapal OS does not: Complaint Monitoring, EHO Visit Dashboard, AI Legal Guidance & Evidence Packs. Mapal OS covers in part: Incident & Accident Reporting.

**Platform & AI** Paddl has, Mapal OS does not: Mobile Manager View, Offline Mode, AI Assistant, AI That Carries Out Tasks, AI Document Extraction.

Where Mapal OS is stronger: Large hospitality e-learning library (Flow) with accredited courses; Compliance checks and audits with multi-site reporting; Workforce and engagement modules from one vendor; Long track record with UK groups.

## Choose Mapal OS if

- You want accredited e-learning content as the centre of the purchase
- You run a large estate and want workforce tools from the same vendor
- You have a head office team to run an implementation

## Choose Paddl if

- You want the food safety system itself (SFBB, HACCP, allergens) per site, not just checks and courses
- You want a published price: £69 per site with every feature
- You want to be live in days with a setup call rather than a project
- Licences, insurance and lease tracking per site matter to you

## What matters most

**Two different centres of gravity** Mapal OS grew out of Flow, so training content is the heart of it and compliance is a module beside it. Paddl grew out of food safety compliance, so the HACCP plan, SFBB pack, allergen matrix and per-site score are the heart of it and training records sit inside that. Groups whose main pain is course completion lean Mapal; groups whose main pain is what the EHO will find at site 9 lean Paddl.

**How each treats a group** Both give head office a view across sites and let managers see their own. Mapal reports on checks, audits and course completion. Paddl scores each site daily from its tasks, records, documents, equipment and training, and generates the audit pack for a site on demand.

## Switching from Mapal OS to Paddl

- The food safety system itself is the product: HACCP plan, SFBB pack, allergen matrix and PPDS labels, COSHH and risk assessments, per site
- Published pricing at £69 per site per month with every feature, instead of a quote sized to modules and estate
- A daily compliance score for every site with an all-locations view, and an audit pack per site on demand
- Training modules assigned across sites with certificates stored per person and expiry alerts per site
- Live in days with a setup call for groups, rather than an implementation project

Most groups move from Mapal OS to Paddl in about two weeks: export your training and audit records, set up sites and scoped managers, let the AI draft the HACCP plan and SFBB pack, pilot one site for a week and switch the rest in waves.

### How the switch works

1. Export training completions, certificates and audit history from Mapal OS and file them in Paddl documents
2. Create the account with your site count, add each site and give managers the sites they run
3. Build the template library: routines, HACCP plan and SFBB pack drafted by the AI, risk assessments and training requirements by role
4. Pilot one site for a week alongside Mapal, correct the templates, then assign to every site
5. Switch sites off Mapal in waves and cancel at renewal

What you keep: Multi-site compliance checks and reporting; Training records and completion tracking per person; Manager scoping to their sites; Audit trail of who did what and when
What you give up: The Flow accredited e-learning library (keep a training provider for accredited courses); Mapal's workforce and engagement modules

## Alternatives to Mapal OS for UK hospitality

| Product | Category | Pricing |
| --- | --- | --- |
| Paddl | Food safety, compliance and operations | £69 per location per month, every feature included, 30-day free trial. No tiers and no volume discount. |
| Access Hospitality (https://paddl-ai.co/compare/access-hospitality) | Operations and multi-site execution | Suite on quote; Trail (its checklist product) from £38 a site a month; Maintain Evo from £65 |
| Crunchtime (Zenput) (https://paddl-ai.co/compare/zenput) | Operations and multi-site execution | Quote-led; Capterra lists from US$40 a month |
| Trail (by Access) (https://paddl-ai.co/compare/trail) | Food safety and compliance | From £38 per site per month on a 12-month term (Team); £75 Standard, £82.50 Trail Evo; unlimited users |

## Questions

**How much does Mapal OS cost?**

Mapal does not publish prices; the Operations, Workforce and Culture suites are quoted per estate and aimed at large groups. Paddl is £69 a location a month, published, at any size, with no volume tiers.

**What do Mapal reviews say?**

Mapal's Trustpilot listing (Flow Learning by Mapal) holds 4.3 from 24 reviews; its Capterra suite listings have no reviews yet.

**Does Paddl include training like Mapal (Flow)?**

Paddl includes in-app food hygiene training modules assigned across sites, records completions and stores certificates from external courses against each person, with expiry alerts per site. It does not have Flow's breadth of accredited e-learning; groups that want that library keep it and use Paddl for the compliance records.

**How much does Mapal OS cost compared with Paddl?**

Mapal OS prices by quote based on modules and site count. Paddl is £69 per site per month with every feature, so a 15-site group pays £1,035 a month and knows it before signing up.

**Can a group move from Mapal OS to Paddl?**

Yes. Export your training records and audit history, file them in Paddl documents, set up sites and managers, let the AI draft the HACCP plan and SFBB pack, and switch sites over in waves. Most groups are live within two weeks.