# Ask Paddy, the AI assistant for hospitality operations Canonical: https://paddl-ai.co/features/ai-assistant Last reviewed: 2026-09-11 by the Paddl team Ask Paddy is the AI assistant inside Paddl. It books the contractor visit, writes the risk assessment, builds the routine you describe, chases the checks nobody has done and assembles the pack for the next inspection, showing you what it is about to do and waiting for you to confirm. ## What Paddl's AI assistant does - Sets up a routine, a risk assessment or a knowledge article from a description - Books a contractor visit and creates the maintenance job - Chases the overdue checks and tells you what is outstanding at the start of the day - Builds the EHO pack for a date range - Answers staff questions from your own SOPs on the app - Shows every proposed action for you to confirm, and logs each one ## What it does not do - Paddy never fills in or signs your checks and records; people do that ## Pricing - **Price:** £69 per location per month, or £703.80 a year (15% off). Every feature is on the one plan. - **Trial:** 30 days free with full access. Card required, cancel anytime, no contract after. - **Included per location:** 5 owner and manager users and 10GB of document storage. Extra owners or managers are £2.99 a month each; staff do not take a seat. - **Covers:** SFBB, HACCP, allergens and Natasha's Law, temperature and cleaning records, training records, COSHH, risk assessments, licences and insurance, and an EHO-ready audit pack. - **Apps:** Staff app for iOS and Android with team chat, web dashboard for managers, shared venue tablets with PIN tap-in; works on any phone or tablet. - **Company:** Paddl is a trading name of Trading Projects Ltd, company number 16456940, registered in England. Pricing page: https://paddl-ai.co/pricing ## Questions **What is Ask Paddy?** Ask Paddy is the AI assistant built into Paddl, and it does two jobs. It answers questions from your own SOPs, policies, allergen data and records, so anyone on your team can ask. It also carries out the admin for owners and managers: creating routines, booking contractor and inspection visits, inviting staff, assigning training, drafting risk assessments, resolving alerts, and building the pack you hand an inspector. Every action is shown to you first and only runs when you confirm it. **Does the AI actually do things, or just tell me how?** It does them. Ask for a weekly deep clean on Mondays and the routine exists, scheduled and assigned, once you confirm. Most AI in hospitality software answers questions and leaves the clicking to you. Paddy carries out around 66 different jobs across routines, scheduling, people, suppliers, compliance paperwork and reporting. **Will it change anything without asking me?** No. Paddy replies with a card setting out exactly what it is about to do, including which site, which people and which dates. Nothing is written to your account until you press Confirm. Only the person who asked can confirm that action, the card expires after an hour, and everything Paddy carries out is recorded in your audit log against the person who approved it. **Can it fill in our checks and records for us?** No, and that is deliberate. Paddy will not log a temperature, complete a check, approve a record somebody else submitted, or sign a risk assessment, SFBB pack or HACCP plan. Those are the evidence an environmental health officer looks at, and they have to belong to the person who did the work. Any system that fills them in for you is creating a record that nobody stands behind. What Paddy does is set the work up, chase what is outstanding, draft the paperwork for you to review, and gather the evidence when you need it. **Who in my team can use it?** Anyone can ask Paddy questions and get answers from your documentation, on the mobile app or in the admin panel. Making changes is limited to owners and managers, and to the admin panel. Staff cannot have Paddy alter your account, so a new starter cannot accidentally reschedule your compliance. **Is my business data kept private and secure?** Yes. Your data is never used to train AI models and is isolated per business. All queries are processed securely, and Paddy only accesses content in your own account. Staff can only see information relevant to their assigned locations. **How does the AI learn about my business?** Paddl uses Retrieval-Augmented Generation to search your Knowledge Hub content, including uploaded documents, policies, allergen data and training materials. Answers come back with source references so staff can verify them. For actions, Paddy reads your live account: your real sites, teams, equipment and suppliers, so what it proposes fits the business you actually run. **Does the AI replace food safety training?** No. Staff still need Level 2 Food Hygiene certification and any role-specific training your business requires. What Paddy does is make that knowledge accessible in the moment, and take the administrative work off the manager so there is more time for the parts that need a person. **Is the AI assistant an extra cost?** No. Ask Paddy is included at every price point, with no AI add-on tier and no per-seat AI fee. Paddl is one price per location per month. ## Related - [AI onboarding](https://paddl-ai.co/features/ai-onboarding): Paddl's AI onboarding reads the documents a venue already has (menus, Safety Data Sheets, risk assessments, HACCP plans, insurance, licences, equipment lists, checklists) and builds the COSHH register, allergen matrix, HACCP plan, routines and equipment register from them, for you to review and confirm. - [AI features](https://paddl-ai.co/features/ai-powered): Paddl's AI reads the documents a venue uploads (menus, Safety Data Sheets, licences, PAT certificates, insurance schedules), generates HACCP plans, SFBB packs, risk assessments and knowledge articles from them, and acts as an assistant that proposes actions for a manager to confirm. - [Checklist app](https://paddl-ai.co/features/routines): Paddl's checklist app schedules opening, closing, cleaning and temperature routines by shift and role, has staff complete them on a phone with timestamps, readings and photos, and shows a manager what was missed, late or done across every site. - [Knowledge hub software](https://paddl-ai.co/features/knowledge): Paddl's knowledge hub software holds a venue's SOPs, policies and training material in one searchable place, generates articles with AI from the documents you upload, marks a page as required reading, and records who has read and signed it.