# Allergen management software for UK hospitality Canonical: https://paddl-ai.co/features/allergens Last reviewed: 2026-09-11 by the Paddl team Paddl's allergen management software keeps an allergen matrix for all 14 UK allergens, imports dishes from a menu and allergens from supplier specs with AI, flags PPDS items under Natasha's Law, logs every change, and gives staff the answer on their phone when a customer asks. ## What Paddl's allergen management software does - Allergen matrix for the 14 UK allergens, per dish, with a printable chart - AI import of dishes from a menu and allergens from supplier specification sheets - Bought-in products added from supplier delivery notes, with suggested allergens kept unconfirmed until someone checks the pack - Change detection when a supplier spec is re-uploaded, with a full change log - PPDS detection and label content for prepacked-for-direct-sale items - Staff answer allergen questions from the app at the table or the pass - Allergen incident log with who, what and the follow-up ## What it does not do - Square, Zettle, Epos Now and SumUp POS are the only till connections today; menu variants in other tills are not read - Paddl produces the label content; it does not print labels itself ## Pricing - **Price:** £69 per location per month, or £703.80 a year (15% off). Every feature is on the one plan. - **Trial:** 30 days free with full access. Card required, cancel anytime, no contract after. - **Included per location:** 5 owner and manager users and 10GB of document storage. Extra owners or managers are £2.99 a month each; staff do not take a seat. - **Covers:** SFBB, HACCP, allergens and Natasha's Law, temperature and cleaning records, training records, COSHH, risk assessments, licences and insurance, and an EHO-ready audit pack. - **Apps:** Staff app for iOS and Android with team chat, web dashboard for managers, shared venue tablets with PIN tap-in; works on any phone or tablet. - **Company:** Paddl is a trading name of Trading Projects Ltd, company number 16456940, registered in England. Pricing page: https://paddl-ai.co/pricing ## Questions **What is the best allergen management software for UK restaurants?** Judge it on three things: whether it keeps the matrix current when suppliers change specs, whether staff can check it on a phone in service, and whether it handles PPDS under Natasha's Law. Paddl does all three at £69 per location per month. Kafoodle and Nutritics go deeper on nutrition and recipe costing; Paddl goes wider, into HACCP, SFBB and the rest of compliance. **Does it manage allergens for menu variants through a POS?** Paddl reads takings from Square, Zettle, Epos Now and SumUp POS, the till connections available today. Allergen data lives in Paddl itself: a dish and its variants are entered once and staff check them on the app. It does not push allergen flags into a till. **What are the 14 allergens that must be declared in the UK?** UK law requires food businesses to declare 14 allergens: celery, gluten (wheat, rye, barley, oats), crustaceans, eggs, fish, lupin, milk, molluscs, mustard, tree nuts, peanuts, sesame, soya, and sulphites (above 10ppm). Paddl tracks all 14 allergens for every menu item. **What is Natasha's Law?** Natasha's Law (October 2021) requires food businesses selling prepacked for direct sale (PPDS) food to include full ingredient lists with allergens emphasised on the packaging. Named after Natasha Ednan-Laperouse, it closed a loophole in previous allergen labelling rules. **How should allergen information be displayed in restaurants?** Restaurants must make allergen information available to customers, either in writing on menus, via staff who can provide accurate information, or through accessible allergen charts. Paddl generates visual allergen matrices and provides mobile access so staff can answer queries instantly. **Can I import my existing menu into allergen software?** Yes. Paddl uses AI to import menus from PDFs, images, or Word documents. The system extracts every dish and identifies likely allergens automatically, which you can then review and adjust before saving. Menu digitisation takes seconds instead of hours. **What should allergen management software include?** Allergen management software should include a 14 allergen matrix, supplier specification tracking, recipe and menu version control, staff mobile access, PPDS risk checks, approval workflows, change logs, incident records, and exportable evidence for managers and inspectors. **Can allergen software create an allergen matrix?** Yes. Paddl can turn menus, recipes, and supplier documents into a digital allergen matrix for each dish. Managers can review the AI extraction, approve changes, and keep a version history so teams know which allergen data is current. **How often should restaurant allergen information be updated?** Allergen information should be reviewed whenever a recipe, ingredient, supplier product, preparation method, or menu item changes. Paddl tracks those changes and prompts managers to update and approve the allergen matrix before the information reaches staff or customers. **Does allergen software help with Natasha's Law?** Allergen software can support Natasha's Law workflows by identifying possible PPDS items, linking them to supplier and recipe data, and helping teams prepare ingredient and allergen information for labels. Managers still need to review labels and make sure the final packaging meets legal requirements. **How do I track allergen incidents?** Paddl provides allergen incident logging where you can document what happened, what was served, and what actions were taken. This creates an audit trail demonstrating due diligence and enables you to identify patterns and improve procedures. **How does the allergen compliance scanner work?** Upload your menu as a PDF, image, or document. Paddl's AI compares it against your allergen matrix, flagging hidden allergens in descriptions (e.g. pesto implies nuts), missing declarations, inconsistencies, and items that may need PPDS labelling. You get a compliance score and actionable issues to resolve. **What is PPDS and does Paddl detect it?** PPDS (Pre-Packed for Direct Sale) covers food prepared and packaged on the same premises where it's sold \u2014 think sandwich shops, grab-and-go counters, and bakeries wrapping items for display. Natasha's Law requires full ingredient lists with allergens emphasised on PPDS items. Paddl's compliance scanner automatically flags items that may be PPDS based on how they're described on your menu. **Can I extract allergens from supplier documents?** Yes. Upload supplier product specs, data sheets, or ingredient lists and Paddl's AI extracts allergen information automatically. Items are linked directly to the supplier for full traceability, so when a supplier changes a product, you know exactly which menu items are affected. **What happens when a supplier changes their allergens?** When you re-upload a supplier spec, Paddl compares it against your existing data and detects exactly which items have allergen changes. Your team gets an alert with a clear breakdown of what was added or removed for each item, and you can review and acknowledge changes directly from the allergen overview. **What are the 14 UK allergens that restaurants must declare?** The 14 allergens are celery, gluten (including wheat, rye, barley and oats), crustaceans, eggs, fish, lupin, milk, molluscs, mustard, tree nuts (such as almonds, hazelnuts, walnuts, cashews, pecans, brazils, pistachios and macadamias), peanuts, sesame, soya, and sulphur dioxide or sulphites at concentrations above 10mg/kg. These must be declared whenever food is sold or provided, whether in a restaurant, takeaway, bakery, or catering operation. Paddl tracks all 14 for every menu item and flags any gaps. **How do I manage allergens for delivery orders and third-party platforms?** Delivery orders carry the same legal allergen obligations as dine-in service. Paddl generates allergen information that can be included with delivery packaging or shared digitally. When customers order through platforms like Deliveroo or Just Eat, your team can reference the same allergen matrix used in-house to ensure labelling is accurate and consistent across all channels. ## Related - [Best Allergen Management Software (2026)](https://paddl-ai.co/best/best-allergen-management-software) - [Paddl vs Trail](https://paddl-ai.co/compare/trail) - [Paddl vs FoodDocs](https://paddl-ai.co/compare/fooddocs) - [Paddl vs Alert65](https://paddl-ai.co/compare/alert65) - [HACCP software](https://paddl-ai.co/features/haccp): Paddl's HACCP software builds a HACCP plan for a UK hospitality kitchen from its menu, chemicals and equipment, covers all seven principles, links each critical control point to a routine check, and exports the plan as an EHO-ready PDF with its monitoring records alongside in the audit pack. - [Digital SFBB app](https://paddl-ai.co/features/sfbb): Paddl's digital SFBB app builds the FSA-format Safer Food Better Business pack from your menu and the paperwork you already have, writes the safe methods, runs the daily diary and the four-weekly review on a phone, and exports the whole pack for an EHO. - [Supplier management software](https://paddl-ai.co/features/suppliers): Paddl's supplier management software keeps an approved supplier list with each supplier's certificates and allergen specs, turns a supplier's order confirmation or delivery note into a due delivery with every product linked to your allergen chart, and has staff check it in on the app with chilled and frozen temperatures, so traceability for an EHO or a recall is one search. - [Staff training software](https://paddl-ai.co/features/training): Paddl's staff training software delivers scenario-based food safety, allergen, fire and COSHH modules on the app, issues verifiable certificates, holds external certificates such as Level 2 food hygiene against each person, and shows a compliance matrix of who is trained on what and when it is due.