# Knowledge hub software for UK hospitality Canonical: https://paddl-ai.co/features/knowledge Last reviewed: 2026-09-11 by the Paddl team Paddl's knowledge hub software holds a venue's SOPs, policies and training material in one searchable place, generates articles with AI from the documents you upload, marks a page as required reading, and records who has read and signed it. ## What Paddl's knowledge hub software does - A searchable library of SOPs, policies and how-tos, organised by area - AI article generation from an uploaded document or a description - Required reading: assign a page to a role and see who has read and signed it - Role-based access so staff see what applies to them - Version history on every page - Ask Paddy answers staff questions from the hub on the app ## Pricing - **Price:** £69 per location per month, or £703.80 a year (15% off). Every feature is on the one plan. - **Trial:** 30 days free with full access. Card required, cancel anytime, no contract after. - **Included per location:** 5 owner and manager users and 10GB of document storage. Extra owners or managers are £2.99 a month each; staff do not take a seat. - **Covers:** SFBB, HACCP, allergens and Natasha's Law, temperature and cleaning records, training records, COSHH, risk assessments, licences and insurance, and an EHO-ready audit pack. - **Apps:** Staff app for iOS and Android with team chat, web dashboard for managers, shared venue tablets with PIN tap-in; works on any phone or tablet. - **Company:** Paddl is a trading name of Trading Projects Ltd, company number 16456940, registered in England. Pricing page: https://paddl-ai.co/pricing ## Questions **What is a digital knowledge hub for hospitality?** A digital knowledge hub is a centralised platform where hospitality businesses store all their SOPs, training materials, policies, and operational documents. Instead of scattered binders, shared drives, and emails, staff access everything from one searchable location on any device. **How does a knowledge hub help with SOP management?** A knowledge hub provides version-controlled Standard Operating Procedures that are always up to date. When a procedure changes, the update is instant and visible to all staff. You can track who has read each SOP and maintain a complete audit trail for EHO inspections. **Can I make an uploaded SOP required reading for my team?** Yes. Upload an SOP or handbook and Paddl turns it into a knowledge article, then offers to assign it as required reading. You choose who needs to read it by location, group, or named people, set an optional due date, and see who has signed. Staff added later are asked to read it too, so new starters are covered automatically. **Can staff access procedures on their phones during a shift?** Yes. Paddl's Knowledge Hub is fully accessible on mobile devices, so staff can check procedures, recipes, and policies from the kitchen or floor without leaving their station. This eliminates the need to interrupt managers with routine questions. **What are the benefits of a digital knowledge base for restaurants?** Digital knowledge bases reduce onboarding time by up to 60%, eliminate outdated documents, and ensure consistent standards across locations. They also provide evidence of due diligence during EHO inspections by showing staff had access to correct procedures. **How does AI help create training content for hospitality?** Paddl uses AI to generate complete SOPs, how-to guides, and training articles tailored to your specific business context, including your equipment, processes, and team structure. This means you can build a comprehensive training library in minutes rather than weeks. **What is a knowledge hub for hospitality?** A knowledge hub for hospitality is a centralised digital platform where all your operational knowledge lives: SOPs, training materials, recipes, policies, equipment guides, allergen procedures, and compliance documents. Instead of information scattered across binders, shared drives, WhatsApp groups, and email threads, everything is in one searchable place that staff can access on any device. It ensures consistent standards, speeds up onboarding, and gives you proof that staff have access to the right information. **How do SOPs improve food safety?** Standard Operating Procedures ensure every member of your team follows the same food safety practices consistently. When procedures for temperature control, cross-contamination prevention, allergen handling, and cleaning routines are documented and accessible, staff do not have to rely on memory or guesswork. Digital SOPs also create an audit trail showing that correct procedures were in place and accessible, which is valuable evidence during EHO inspections. ## Related - [Best Knowledge Management Software for Hospitality (2026)](https://paddl-ai.co/best/best-knowledge-management-software-hospitality) - [Paddl vs Trail](https://paddl-ai.co/compare/trail) - [Paddl vs Connecteam](https://paddl-ai.co/compare/connecteam) - [Staff training software](https://paddl-ai.co/features/training): Paddl's staff training software delivers scenario-based food safety, allergen, fire and COSHH modules on the app, issues verifiable certificates, holds external certificates such as Level 2 food hygiene against each person, and shows a compliance matrix of who is trained on what and when it is due. - [Document management software](https://paddl-ai.co/features/documents): Paddl's document management software takes any file a venue holds (certificates, Safety Data Sheets, menus, policies, licences, leases, insurance schedules), classifies it with AI, extracts the dates and data into the right record, tracks expiry, and collects staff sign-off. - [AI assistant](https://paddl-ai.co/features/ai-assistant): Ask Paddy is the AI assistant inside Paddl. It books the contractor visit, writes the risk assessment, builds the routine you describe, chases the checks nobody has done and assembles the pack for the next inspection, showing you what it is about to do and waiting for you to confirm. - [Team management software](https://paddl-ai.co/features/team): Paddl's team management software keeps a staff directory per site with roles, groups and permissions, tracks each person's training and certificates, records GPS check-ins and handovers, and gives managers a view of who is on site and who is compliant.