# AI legal guidance and evidence packs for hospitality incidents Canonical: https://paddl-ai.co/features/legal-guidance Last reviewed: 2026-09-11 by the Paddl team Paddl's legal guidance triages an incident (a slip, a food safety complaint, an employment dispute), gathers the relevant training records, routines, risk assessments and insurance from the venue's own account, gives a step-by-step action plan, and exports an evidence pack for the insurer or solicitor. ## What Paddl's legal guidance does - Incident triage by type and severity, including whether it is RIDDOR reportable - Automatic evidence gathering: training records, routine completions, risk assessments, policies, insurance cover - A step-by-step action plan with deadlines - An exportable evidence pack in minutes - Referral to a solicitor or the insurer where the case needs one ## What it does not do - This is guidance built from your records and UK law, not legal advice, and Paddl says so in the flow ## Pricing - **Price:** £69 per location per month, or £703.80 a year (15% off). Every feature is on the one plan. - **Trial:** 30 days free with full access. Card required, cancel anytime, no contract after. - **Included per location:** 5 staff users and 10GB of document storage. Extra users are £2.99 a month each. - **Covers:** SFBB, HACCP, allergens and Natasha's Law, temperature and cleaning records, training records, COSHH, risk assessments, licences and insurance, and an EHO-ready audit pack. - **Apps:** Staff app for iOS and Android, web dashboard for managers, works on any phone or tablet. - **Company:** Paddl is a trading name of Trading Projects Ltd, company number 16456940, registered in England. Pricing page: https://paddl-ai.co/pricing ## Questions **What happens when I report an incident in Paddl?** You describe the incident through a guided conversation. AI categorises it into one of eight types (workplace injury, customer injury, food safety, employment, property, regulatory, supplier, or data privacy), then automatically gathers relevant evidence from across your Paddl data and provides step-by-step guidance specific to your incident type. **What evidence does the system gather automatically?** The system pulls from over 20 data sources across your business: training records, routine completions, HACCP plans and CCPs, SFBB pack responses, risk assessments, insurance policies, document sign-offs, allergen records, COSHH data, equipment status, supplier information, complaint history, handover reports, knowledge pages, and more. **Is this legal advice?** No. Paddl provides legal guidance and evidence gathering tools, not legal advice. The system helps you understand your obligations, gather evidence, and follow structured response processes based on UK regulations. For complex legal matters, the system provides referrals to appropriate external bodies like ACAS, HSE, and Citizens Advice. **How quickly can I get an evidence pack?** Evidence packs are generated in minutes. Once the AI conversation is complete, you can export a ZIP file containing 20+ PDF sections covering every aspect of the incident - from the conversation transcript to training records, insurance details, and compliance documentation. **What incident types are covered?** The system covers eight categories: workplace injury, customer injury, food safety incidents, employment disputes, property damage, regulatory matters (EHO, HSE), supplier disputes, and data privacy incidents. Each category has tailored guidance, relevant regulatory references, and specific evidence gathering priorities. **What legal records should a hospitality business keep?** UK hospitality businesses should maintain training records and certificates, accident book entries, RIDDOR reports, risk assessments, HACCP plans, SFBB diary entries, equipment maintenance logs, cleaning schedules, temperature records, allergen documentation, insurance certificates, staff contracts and policy acknowledgements, contractor induction records, and fire safety documentation. Paddl stores all of these digitally and makes them instantly searchable when an incident occurs. **How do I document a customer incident?** Record the date, time, and exact location of the incident. Note what happened, any witnesses, and what first aid was given. Photograph the scene and any contributing factors. Preserve CCTV footage if available. Record the customer's contact details and any statements they make. Paddl automates much of this by pulling existing records like cleaning logs, risk assessments, and staff on duty, then guiding you through the additional details to capture. **When do I need to report an incident to the HSE?** Under RIDDOR regulations, you must report deaths, specified injuries (fractures, amputations, loss of consciousness), injuries requiring hospital treatment for over 7 days absence, and certain dangerous occurrences. Reports must be made within 10 days for over-7-day injuries and without delay for fatalities and specified injuries. Paddl AI assesses whether your incident meets RIDDOR thresholds and provides the correct reporting timelines. ## Related - [Insurance tracking software](https://paddl-ai.co/features/insurance): Paddl's insurance tracking software reads a venue's policy schedules with AI, keeps a register of public liability, employers' liability, contents and other cover per site, flags gaps against what the lease and the business require, and alerts you before each renewal. - [Complaint management software](https://paddl-ai.co/features/complaints): Paddl's complaint management software logs every customer complaint with a severity and a status, tracks the time to resolution, uses AI to detect recurring patterns across dishes, shifts and sites, and keeps the record an EHO or an insurer may ask to see. - [Risk assessment software](https://paddl-ai.co/features/risk-assessments): Paddl's risk assessment software generates venue-specific assessments for fire, food safety, COSHH chemicals, equipment and customer risks with AI, schedules the reviews, and collects digital sign-off from every member of staff the assessment applies to. - [Staff training software](https://paddl-ai.co/features/training): Paddl's staff training software delivers scenario-based food safety, allergen, fire and COSHH modules on the app, issues verifiable certificates, holds external certificates such as Level 2 food hygiene against each person, and shows a compliance matrix of who is trained on what and when it is due.