# Organisations: one head office for separate hospitality businesses

Canonical: https://paddl-ai.co/features/organisations
Last reviewed: 2026-09-11 by the Paddl team

A Paddl organisation ties separate hospitality businesses together without merging them: a head office library of master HACCP plans, SFBB packs, risk assessments, SOPs, documents and routines goes to each business as a draft for its own approver and stays linked, so every change reaches them as an update they review section by section. Each business keeps its own billing, records and staff, and the organisation sees readiness and update status, never staff or records.

## What Paddl's multi-business compliance software does

- A library of master HACCP plans, SFBB packs, risk assessments, SOPs and policies, documents and routines
- Add to businesses: each gets a draft for its own approver, linked to the master, with routines, equipment and documents matched in each business
- Updates reviewed section by section, side by side with what the business has, and taken or kept part by part
- Required updates with a due date and locked sections, reminders three days before and overdue after
- Brands to group businesses by what they sell, areas to group sites across businesses by where they are
- Organisation roles: admin, library editor, brand manager and area manager, on top of each business's own roles
- One organisation home with readiness by business or by area, and updates waiting or overdue
- Franchisees join by invitation they accept; an owner can take a business out at any time and it keeps its copies
- Paddy on the organisation pages answers who has taken what, at which version, and what is overdue

## What it does not do

- No organisation-wide invoice: each business keeps its own subscription at the same price per site
- The organisation sees readiness, counts and library status, never a business's staff, records or documents (manager access inside a business is given by its owner)
- Masters are offered to every business in the organisation; brand-only masters are not built yet
- No shared chat room across businesses: head office talks to each business in its own Head office channel
- Organisation pages are in Paddl on the web; the app is for the work inside each business

## Pricing

- **Price:** £69 per location per month, or £703.80 a year (15% off). Every feature is on the one plan.
- **Trial:** 30 days free with full access. Card required, cancel anytime, no contract after.
- **Included per location:** 5 owner and manager users and 10GB of document storage. Extra owners or managers are £2.99 a month each; staff do not take a seat.
- **Covers:** SFBB, HACCP, allergens and Natasha's Law, temperature and cleaning records, training records, COSHH, risk assessments, licences and insurance, and an EHO-ready audit pack.
- **Apps:** Staff app for iOS and Android with team chat, web dashboard for managers, shared venue tablets with PIN tap-in; works on any phone or tablet.
- **Company:** Paddl is a trading name of Trading Projects Ltd, company number 16456940, registered in England.

Pricing page: https://paddl-ai.co/pricing

## Questions

**Does an organisation cost extra?**

No. Anyone who owns two or more live businesses can create one at no charge. Each business keeps its own subscription at £69 per site per month, with no volume discount and no organisation invoice.

**What can head office see inside a franchisee business?**

Readiness scores, counts and where the business is with each library item and update. Never its staff, its records or its documents, unless the franchisee owner gives someone manager access inside it. A franchisee joins only by an invitation its owner accepts, and the consent screen lists exactly what the organisation will see.

**Can head office change a business's HACCP plan or SOPs directly?**

No. Head office publishes an update to the master, and each business reviews it part by part and takes or keeps each one. A Required update has a due date and can lock chosen parts, which the business can then only take. Nothing is applied without the business approving it.

**What happens if a business leaves the organisation?**

Its linked items become its own independent copies, with their history kept. Nothing is deleted, and the organisation stops seeing the business.

**Can we start the library from what our businesses already have?**

Yes. Add to organisation library on any HACCP plan, risk assessment, SOP, document, routine or SFBB pack copies it in as a master and links that business. Paddl offers to link the same-named items in your other businesses too, keeping each one's content, so the first update shows each business what differs.

**How is this different from copying between businesses?**

Copy to another business makes an independent draft, and nothing follows it. A library item stays linked: every later change reaches each business as an update it reviews, and the organisation sees who has taken which version.

## Related

- [Best Multi-Site Compliance Software for Hospitality (2026)](https://paddl-ai.co/best/best-multi-site-compliance-software)
- [Paddl vs Operandio](https://paddl-ai.co/compare/operandio)
- [Paddl vs Trail](https://paddl-ai.co/compare/trail)
- [Team management software](https://paddl-ai.co/features/team): Paddl's team management software keeps a staff directory per site with roles, groups and permissions, tracks each person's training and certificates, records GPS check-ins and handovers, and gives managers a view of who is on site and who is compliant.
- [HACCP software](https://paddl-ai.co/features/haccp): Paddl's HACCP software builds a HACCP plan for a UK hospitality kitchen from its menu, chemicals and equipment, covers all seven principles, links each critical control point to a routine check, and exports the plan as an EHO-ready PDF with its monitoring records alongside in the audit pack.
- [Digital SFBB app](https://paddl-ai.co/features/sfbb): Paddl's digital SFBB app builds the FSA-format Safer Food Better Business pack from your menu and the paperwork you already have, writes the safe methods, runs the daily diary and the four-weekly review on a phone, and exports the whole pack for an EHO.
- [Risk assessment software](https://paddl-ai.co/features/risk-assessments): Paddl's risk assessment software generates venue-specific assessments for fire, food safety, COSHH chemicals, equipment and customer risks with AI, schedules the reviews, and collects digital sign-off from every member of staff the assessment applies to.
- [Knowledge hub software](https://paddl-ai.co/features/knowledge): Paddl's knowledge hub software holds a venue's SOPs, policies and training material in one searchable place, generates articles with AI from the documents you upload, marks a page as required reading, and records who has read and signed it.
- [Checklist app](https://paddl-ai.co/features/routines): Paddl's checklist app schedules opening, closing, cleaning and temperature routines by shift and role, has staff complete them on a phone with timestamps, readings and photos, and shows a manager what was missed, late or done across every site.