# Business protection software for UK hospitality Canonical: https://paddl-ai.co/features/protection Last reviewed: 2026-09-11 by the Paddl team Paddl's business protection software tracks a venue's insurance, licences and lease obligations with expiry alerts, logs complaints and reviews with pattern detection, and assembles an evidence pack from the venue's own records when an incident happens. ## What Paddl's business protection software does - Insurance schedules read by AI, with cover gaps and renewal dates - Licence register with expiry alerts for premises, personal and other licences - Lease key dates: break clauses, rent reviews, renewals - Complaint log with severity, resolution time and recurring-pattern detection - Review import from Google, TripAdvisor and delivery platforms with compliance flags - Incident triage and an exportable evidence pack built from training, routine and policy records ## What it does not do - Guidance in the incident flow is not legal advice; Paddl points you to a solicitor or insurer where one is needed ## Pricing - **Price:** £69 per location per month, or £703.80 a year (15% off). Every feature is on the one plan. - **Trial:** 30 days free with full access. Card required, cancel anytime, no contract after. - **Included per location:** 5 staff users and 10GB of document storage. Extra users are £2.99 a month each. - **Covers:** SFBB, HACCP, allergens and Natasha's Law, temperature and cleaning records, training records, COSHH, risk assessments, licences and insurance, and an EHO-ready audit pack. - **Apps:** Staff app for iOS and Android, web dashboard for managers, works on any phone or tablet. - **Company:** Paddl is a trading name of Trading Projects Ltd, company number 16456940, registered in England. Pricing page: https://paddl-ai.co/pricing ## Questions **What business protection features does Paddl offer?** Paddl centralises complaint tracking with AI insights, insurance document analysis, licence and permit tracking, lease/property management, and AI-powered legal guidance. Everything that protects your business from risk is brought into one platform. **How does AI-powered insurance analysis work?** Upload your insurance documents (PDFs or photos) and Paddl's AI extracts key details: cover types, policy limits, exclusions, excess amounts, and renewal dates. It identifies gaps in your cover and alerts you before policies expire, so you're never left uninsured. **Can Paddl track all types of hospitality licences?** Yes. Paddl tracks premises licences, personal licence holders, late-night refreshment authorisation, temporary event notices, music licences, and any other regulatory permits your business needs. Each has automated renewal reminders and document storage. **How does complaint management help my business?** Beyond logging individual complaints, Paddl uses AI to analyse trends across all your complaints. It identifies recurring issues (e.g., repeated service complaints on Friday nights), measures resolution times, and helps you demonstrate continuous improvement to inspectors and auditors. **What legal areas does the AI guidance cover?** Paddl's AI legal guidance covers employment law (contracts, dismissal, discrimination), health and safety obligations, food safety regulations, licensing law, lease and property matters, and insurance requirements. It's trained on UK hospitality-specific legislation and provides practical, actionable guidance. **What does business protection software cover?** Business protection software for hospitality covers the areas that protect your operation from financial and legal risk: insurance tracking and gap analysis, licence management and renewal alerts, complaint logging with AI trend detection, lease obligation monitoring, and legal guidance. Paddl brings all of these into one platform so you can see your risk exposure at a glance and take action before problems escalate. **How do I protect my hospitality business from compliance risks?** Start by ensuring your insurance is current and covers your actual operations, your licences are valid and conditions are being met, and your lease obligations are tracked with advance reminders. Beyond that, log all complaints and incidents properly so you can spot trends and demonstrate continuous improvement. Paddl automates the tracking, alerting, and analysis across all of these areas, reducing the manual effort and the risk of something slipping through the cracks. ## Related - [Best Insurance Management Software for Hospitality (2026)](https://paddl-ai.co/best/best-insurance-management-software-hospitality) - [Paddl vs Citation](https://paddl-ai.co/compare/citation) - [Paddl vs BrightSafe](https://paddl-ai.co/compare/brightsafe) - [Insurance tracking software](https://paddl-ai.co/features/insurance): Paddl's insurance tracking software reads a venue's policy schedules with AI, keeps a register of public liability, employers' liability, contents and other cover per site, flags gaps against what the lease and the business require, and alerts you before each renewal. - [Licence management software](https://paddl-ai.co/features/licences): Paddl's licence management software reads a venue's premises, personal, TEN, PRS for Music, gaming and pavement licences from the uploaded documents, keeps a register per site with the holder and the conditions, and alerts you at 60 and 30 days before each renewal. - [Lease management software](https://paddl-ai.co/features/lease-property): Paddl's lease management software reads a commercial lease with AI to extract the break clauses, rent review dates, notice periods, repairing obligations and service charge terms, tracks the key dates per site with alerts before each notice must be served, and cross-references the lease's insurance requirements with the policies you hold. - [Complaint management software](https://paddl-ai.co/features/complaints): Paddl's complaint management software logs every customer complaint with a severity and a status, tracks the time to resolution, uses AI to detect recurring patterns across dishes, shifts and sites, and keeps the record an EHO or an insurer may ask to see. - [Legal guidance](https://paddl-ai.co/features/legal-guidance): Paddl's legal guidance triages an incident (a slip, a food safety complaint, an employment dispute), gathers the relevant training records, routines, risk assessments and insurance from the venue's own account, gives a step-by-step action plan, and exports an evidence pack for the insurer or solicitor. - [Review analysis software](https://paddl-ai.co/features/reviews): Paddl's review analysis software imports reviews from Google, TripAdvisor and the delivery platforms, scores sentiment and flags compliance risks such as allergen or hygiene mentions with AI, and correlates each review with who was on shift and what checks were done that day.