# Team management software for UK hospitality Canonical: https://paddl-ai.co/features/team Last reviewed: 2026-09-11 by the Paddl team Paddl's team management software keeps a staff directory per site with roles, groups and permissions, tracks each person's training and certificates, records GPS check-ins and handovers, and gives managers a view of who is on site and who is compliant. ## What Paddl's team management software does - Staff directory per location with departments and groups - Three roles: owner, manager and staff, with managers seeing only the sites they are given - Training and certificate tracking per person, with expiry alerts - GPS check-in and check-out on the app, feeding hours to the rota - Onboarding workflows for new starters with required reading and pre-start training - Shift handovers per venue, per shift ## What it does not do - No separate area-manager role or automatic escalation chain; managers are assigned the sites they oversee - Each location includes 5 owner and manager users and extra ones are £2.99 a month each; staff do not take a seat ## Pricing - **Price:** £69 per location per month, or £703.80 a year (15% off). Every feature is on the one plan. - **Trial:** 30 days free with full access. Card required, cancel anytime, no contract after. - **Included per location:** 5 owner and manager users and 10GB of document storage. Extra owners or managers are £2.99 a month each; staff do not take a seat. - **Covers:** SFBB, HACCP, allergens and Natasha's Law, temperature and cleaning records, training records, COSHH, risk assessments, licences and insurance, and an EHO-ready audit pack. - **Apps:** Staff app for iOS and Android with team chat, web dashboard for managers, shared venue tablets with PIN tap-in; works on any phone or tablet. - **Company:** Paddl is a trading name of Trading Projects Ltd, company number 16456940, registered in England. Pricing page: https://paddl-ai.co/pricing ## Questions **What is staff management software for hospitality?** Staff management software for hospitality provides a centralised platform to manage team roles, track training completion, monitor certification expiry dates, and handle onboarding workflows. It gives managers a single view of their entire team's compliance status across all locations and departments. **How do I track staff training and certifications in hospitality?** Paddl tracks all training completions and certifications including Level 2 food hygiene, first aid, fire safety, allergen awareness, and personal licences. Automatic alerts notify you 30 days before any certification expires, ensuring you never have uncertified staff working in critical roles. **How can I speed up onboarding for new hospitality staff?** Digital onboarding workflows guide new starters through structured training paths covering Day 1 essentials, Week 1 training, and Month 1 sign-offs. Progress is tracked automatically, reducing reliance on managers for basic training and cutting onboarding time by up to 60%. **Do I need to track food hygiene certificates for my staff?** Yes. UK food safety law requires that food handlers are trained to a level appropriate to their role. While Level 2 Food Hygiene certificates do not technically expire, the FSA recommends refresher training every three years. Paddl tracks these certificates and reminds you when refresher training is due. **How does role-based access work for hospitality teams?** Role-based access ensures staff only see information relevant to their position. Kitchen team members see kitchen SOPs and food safety tasks, front-of-house staff see service standards and allergen information, and managers get full visibility across all areas. This keeps the interface clean and prevents information overload. **How do I manage staff across multiple locations?** Paddl lets you assign staff to one or more locations and view a consolidated team dashboard across all your venues. You can see training compliance, certification status, and attendance by site or across the whole business. Staff who work at multiple locations appear under each site with their relevant assignments, so area managers never lose track of who is where. **What is GPS check-in for hospitality and how does it work?** GPS check-in uses the staff member's phone location to verify they are physically at the venue when they clock in. When a team member opens the Paddl app and checks in, their GPS coordinates are recorded and matched against the venue address. This replaces paper sign-in sheets and gives managers a real-time view of who is on site, with late arrivals and no-shows flagged automatically. ## Related - [Paddl vs Connecteam](https://paddl-ai.co/compare/connecteam) - [Paddl vs Deputy](https://paddl-ai.co/compare/deputy) - [Staff training software](https://paddl-ai.co/features/training): Paddl's staff training software delivers scenario-based food safety, allergen, fire and COSHH modules on the app, issues verifiable certificates, holds external certificates such as Level 2 food hygiene against each person, and shows a compliance matrix of who is trained on what and when it is due. - [Staff rota software](https://paddl-ai.co/features/rota): Paddl's staff rota software builds the week against a demand band drawn from up to thirteen weeks of Square takings, warns before you publish if someone is untrained or over hours, takes the hours from staff check-ins, works out holiday, and exports to payroll. - [Knowledge hub software](https://paddl-ai.co/features/knowledge): Paddl's knowledge hub software holds a venue's SOPs, policies and training material in one searchable place, generates articles with AI from the documents you upload, marks a page as required reading, and records who has read and signed it. - [Food safety app](https://paddl-ai.co/features/mobile-app): The Paddl food safety app is a native iOS and Android app for the people on shift: opening and closing checks, fridge and cooking temperatures, cleaning tasks, the SFBB diary and HACCP monitoring records, with quick incident and fault reports, training, the rota and Ask Paddy, working offline and syncing when the signal returns. - [Team chat app](https://paddl-ai.co/features/team-chat): Paddl's team chat gives every venue its own channels, groups and direct messages, with broadcasts that ask for acknowledgement, open shifts and swaps posted as cards staff can claim, shared-tablet tap-in, translation into 12 languages, and an exportable, retained history. Included at £69/location/month, with 5 owner and manager users per location, £2.99 a month for each extra, and no seat for staff.