# Staff training software for UK hospitality Canonical: https://paddl-ai.co/features/training Last reviewed: 2026-09-11 by the Paddl team Paddl's staff training software delivers scenario-based food safety, allergen, fire and COSHH modules on the app, issues verifiable certificates, holds external certificates such as Level 2 food hygiene against each person, and shows a compliance matrix of who is trained on what and when it is due. ## What Paddl's staff training software does - Scenario-based modules for food safety, allergens, fire safety, COSHH and manual handling - Verifiable certificates issued on completion, with a public verification link - External certificates (Level 2 and 3 food hygiene, first aid, personal licence) uploaded and tracked for expiry - A compliance matrix of who is trained on what, per site and across the group - Pre-start training so new hires arrive trained - Offline modules on the mobile app ## What it does not do - Paddl's modules are not externally accredited; where an accredited Level 2 certificate is required, staff take it with a provider and upload it ## Pricing - **Price:** £69 per location per month, or £703.80 a year (15% off). Every feature is on the one plan. - **Trial:** 30 days free with full access. Card required, cancel anytime, no contract after. - **Included per location:** 5 owner and manager users and 10GB of document storage. Extra owners or managers are £2.99 a month each; staff do not take a seat. - **Covers:** SFBB, HACCP, allergens and Natasha's Law, temperature and cleaning records, training records, COSHH, risk assessments, licences and insurance, and an EHO-ready audit pack. - **Apps:** Staff app for iOS and Android with team chat, web dashboard for managers, shared venue tablets with PIN tap-in; works on any phone or tablet. - **Company:** Paddl is a trading name of Trading Projects Ltd, company number 16456940, registered in England. Pricing page: https://paddl-ai.co/pricing ## Questions **Does it show training progress in real time?** Yes. The compliance matrix updates as each module is completed, and the dashboard shows who is overdue per site. Managers get a weekly digest of what is due; head office sees the same across every site. **Is this formally accredited training?** Not yet - this is internal compliance training aligned to industry standards, purpose-built for the topics hospitality teams need most. Formally accredited modules are on our roadmap, adding externally recognised qualifications on top of the existing scenario-based training. **How long do modules take?** 25-35 minutes each. Designed to be completed in one sitting on a phone. Short enough to fit around a shift, long enough to be genuinely useful. **Can staff train at home?** Yes. Invite them to the app, they download it, and complete training before their first shift. Managers see completion status in real time, so they know who's ready before they arrive. **Does it work offline?** Yes. Modules download automatically when connected and can be completed entirely offline. Progress syncs when the device reconnects. Ideal for kitchens and basements with poor signal. **How are certificates verified?** Each certificate has a unique ID. Anyone, including EHOs, can verify it at paddl-ai.co/verify. The verification page shows the staff member's name, module completed, date, and score. **What happens when regulations change?** We update the module content and trigger mandatory retraining for all affected staff. Managers are notified, staff receive the updated module, and completion is tracked automatically. **What topics are covered?** Allergen awareness, HACCP principles, fire safety, manual handling, COSHH, food hygiene, customer communication, and more. New modules are added regularly based on regulatory changes and customer demand. **Is training included or extra?** Included in every Paddl plan, with no per-module charge. Each location includes 5 owner and manager users and extra ones are £2.99 a month; staff do not take a seat, so a team of 50 pays for its managers, not for training. **What food safety training do restaurant staff need in the UK?** All food handlers need training appropriate to their role. At minimum, staff should understand basic food hygiene, allergen awareness, and safe temperature control. Kitchen staff typically need Level 2 Food Hygiene, and supervisors may need Level 3. Beyond formal qualifications, in-house training on your specific procedures, HACCP plans, and allergen protocols is essential. Paddl covers all of these with scenario-based modules tailored to hospitality. **What should hospitality training software include?** Hospitality training software should include role-based modules, food safety and allergen training, certificate tracking, refresher reminders, mobile completion, assessment records, manager sign-off, and a compliance matrix by site. It should also let managers upload external certificates so all training evidence is in one place. **Can I track Level 2 food hygiene certificates in Paddl?** Yes. Paddl can track external certificates such as Level 2 food hygiene alongside in-house training modules. Managers can store certificate files, expiry dates, refresher reminders, staff assignments, and completion evidence in the same compliance matrix. **How do I track training across multiple sites?** Paddl provides a multi-site compliance matrix that shows training status for every staff member at every location. You can filter by site, department, or module to see exactly where gaps exist. When a new module is assigned, it rolls out across all sites simultaneously. Area managers get a single dashboard view rather than chasing individual site managers for spreadsheets. ## Related - [Best Hospitality Staff Training Platforms (2026)](https://paddl-ai.co/best/best-hospitality-staff-training-platforms) - [Paddl vs Connecteam](https://paddl-ai.co/compare/connecteam) - [Team management software](https://paddl-ai.co/features/team): Paddl's team management software keeps a staff directory per site with roles, groups and permissions, tracks each person's training and certificates, records GPS check-ins and handovers, and gives managers a view of who is on site and who is compliant. - [Knowledge hub software](https://paddl-ai.co/features/knowledge): Paddl's knowledge hub software holds a venue's SOPs, policies and training material in one searchable place, generates articles with AI from the documents you upload, marks a page as required reading, and records who has read and signed it. - [Fire safety compliance software](https://paddl-ai.co/features/fire-safety): Paddl's fire safety compliance software holds a venue's fire risk assessment, certificates (alarm, extinguisher, emergency lighting, gas), drill and fire-warden records, and assigns the recurring checks to named people with a dashboard of what is due across every site. - [Allergen management software](https://paddl-ai.co/features/allergens): Paddl's allergen management software keeps an allergen matrix for all 14 UK allergens, imports dishes from a menu and allergens from supplier specs with AI, flags PPDS items under Natasha's Law, logs every change, and gives staff the answer on their phone when a customer asks.