# Hospitality Food Safety, Compliance & Operations Software

Canonical: https://paddl-ai.co
Last reviewed: 2026-09-11 by the Paddl team

Paddl is food safety, compliance and operations software for UK hospitality: digital SFBB, HACCP plans, allergens and Natasha's Law labels, temperature, cleaning and training records, and an EHO-ready audit pack. £69 per location per month with every feature included, a 30-day free trial and no contract.

## What Paddl covers

- digital SFBB (Safer Food Better Business) packs and daily diary
- HACCP plans with critical control point monitoring
- allergen matrix and Natasha's Law labels
- temperature, cleaning and cooking records
- staff training records and certificates
- an EHO-ready audit pack exported as a PDF

## Not included

- no sensor hardware: temperatures are logged by staff on the app, not by probes Paddl sells
- no volume discount: the price is the same per location at any size
- the rota is per site: it does not schedule one person across several sites
- Square is the only POS connection today

## Features

### Compliance

- [Compliance Management](https://paddl-ai.co/features/compliance): Stop dreading EHO visits. Digital records, automated reminders, and complete audit trails mean you're always inspection-ready. No more scrambling for paperwork or missing certificates.
- [SFBB Compliance](https://paddl-ai.co/features/sfbb): AI-powered SFBB pack generation for UK hospitality. Create complete, customised food safety documentation in minutes, not hours. Gap detection and digital signatures included.
- [HACCP Plans](https://paddl-ai.co/features/haccp): Generate complete HACCP plans from your existing business context in 15 minutes. The AI reads your menu, allergens and COSHH chemicals to build the hazard analysis, links CCPs to routine tasks, and creates corrective actions. When your menu or chemicals change, Review with AI checks the plan and suggests the updates so you refresh what you have instead of starting over. Live compliance dashboard and one-click EHO PDF export. Replaces £1000+ HACCP consultants.
- [Allergen Management](https://paddl-ai.co/features/allergens): Track all 14 UK allergens, scan menus for hidden risks, extract allergens from supplier specs, and detect PPDS items. AI-powered compliance that goes beyond a chart.
- [COSHH Management](https://paddl-ai.co/features/coshh): Digital chemical register with GHS pictograms, SDS management, PPE requirements, and automatic expiry alerts. Generate a risk assessment from any chemical so the register and the assessment stay in step.
- [Fire Safety](https://paddl-ai.co/features/fire-safety): Certificate tracking, risk assessment management, drill logging, and first response records. Keep your venue safe and your compliance watertight with automatic expiry alerts.
- [Risk Assessments](https://paddl-ai.co/features/risk-assessments): Create comprehensive risk assessments with AI assistance across fire, food, chemical, equipment, and customer categories. Generate one straight from a COSHH chemical, with automatic review scheduling, staff sign-offs, and multi-location management.

### Operations

- [Knowledge Hub](https://paddl-ai.co/features/knowledge): Everything your team needs, instantly accessible. SOPs, training materials, and policies organised and searchable. New starters get up to speed fast, experienced staff find answers in seconds.
- [Daily Routines](https://paddl-ai.co/features/routines): Opening checks, closing procedures, and handover tasks, all tracked and timestamped. Know exactly who did what and when. Spot patterns, prevent problems, and maintain consistency across shifts.
- [Staff Training](https://paddl-ai.co/features/training): Interactive, scenario-based training modules purpose-built for UK hospitality. Verifiable certificates, offline mobile support, and a compliance matrix showing exactly who is trained on what. Included in every Paddl plan.
- [Equipment Tracking](https://paddl-ai.co/features/equipment): Track every piece of equipment from installation to maintenance to replacement. Service schedules, warranty information, and maintenance logs all in one place. No more emergency repair bills.
- [Maintenance](https://paddl-ai.co/features/maintenance): Staff report a problem from their phone in a few taps. You triage it, book the job, give it to a person, a team or a contractor, and it carries a deadline from the moment it is raised. Covers the whole venue, rooms and areas included, not only the equipment in it.
- [Documents & Signatures](https://paddl-ai.co/features/documents): Centralised document storage with categories, expiry alerts, digital staff sign-offs, and personal document uploads. Never lose a certificate or miss an expiry again.
- [Rules & Automations](https://paddl-ai.co/features/rules-automations): Set up rules that prompt staff and create tasks based on real conditions. Show live weather, wind and tide at check-in, or push a task when the forecast is hot, sunny or wet. Built for outdoor and seasonal sites that change with the day.
- [Suppliers & Deliveries](https://paddl-ai.co/features/suppliers): Manage your supplier database and log deliveries with mobile-first check workflows. Temperature checks, photo evidence, and full traceability for every delivery.
- [Team Management](https://paddl-ai.co/features/team): Know exactly who's trained on what. Track certifications, assign learning materials, and ensure compliance training is complete. Role-based permissions mean everyone sees exactly what they need.
- [Rota & Scheduling](https://paddl-ai.co/features/rota): Build the week on a demand band drawn from up to thirteen weeks of takings, or ask Paddy to draft it and fill in what it suggests. Publish it, let the hours come from staff clocking in, and export to payroll. Warnings before you roster somebody whose certificate has lapsed. Holiday worked out properly, including the 12.07% accrual for irregular hours. No per-head rota licence.
- [Till & Integrations](https://paddl-ai.co/integrations): Connect Square from Settings and takings arrive every half hour, with thirteen months of history on the first night. Eight weeks of daily takings build a 14-day sales forecast per site with an expected figure, a likely range and a measured accuracy. A month of them puts a demand band under every rota day, quiet-window hints in the routine editor and weight behind open-shift alerts. Reviews integrations are live; more tills on request.
- [Contractor Management](https://paddl-ai.co/features/contractor-management): Portable profiles for contractors, agency workers and door staff with their insurance, SIA licence, DBS and certificates, digital site inductions, a sign-in log per site and expiry alerts. Contractors are always free.
- [Alerts & Notifications](https://paddl-ai.co/features/notifications): Push notifications, email digests and an end-of-day report per site for overdue checks, expiring certificates, temperature breaches and open shifts, escalating to a manager when a task is missed.
- [Food Safety App](https://paddl-ai.co/features/mobile-app): Native iOS and Android app for the team on shift: daily checks, temperature logs, SFBB diary and HACCP records, with GPS check-in, quick reports and Ask Paddy. Works offline.

### Protection

- [Insurance Tracking](https://paddl-ai.co/features/insurance): AI-powered insurance document analysis with proactive renewal alerts. Renewal dates are auto-extracted and appear on your business calendar and iCal feed, with escalating alerts at 60 and 30 days.
- [Licence Management](https://paddl-ai.co/features/licences): AI-powered licence extraction with renewal dates auto-populated to your business calendar. Get proactive alerts at 60 and 30 days before renewal, synced to Google Calendar, Outlook, and iCal.
- [Lease & Property](https://paddl-ai.co/features/lease-property): AI extracts break clauses, rent reviews, and lease expiry dates directly into your business calendar. Proactive alerts fire based on notice deadlines, not just the date itself, so you never miss the window to act.
- [Business Rates Intelligence](https://paddl-ai.co/features/business-rates): Upload your rates bill and AI checks if you are claiming every available relief. Verifies your rateable value against the VOA rating list of 2 million+ properties and flags incorrect multipliers, missing reliefs, and potential savings.
- [Legal Guidance](https://paddl-ai.co/features/legal-guidance): When an incident happens, the system automatically gathers evidence from training records, routines, HACCP plans, insurance policies, and more. AI provides step-by-step guidance and generates exportable evidence packs.
- [Customer Complaints](https://paddl-ai.co/features/complaints): Track customer complaints with AI-powered pattern detection. Identify trends, improve resolution times, and use feedback to drive real operational change across your venues.
- [Reputation Intelligence](https://paddl-ai.co/features/reviews): Import reviews from Google, TripAdvisor, and delivery platforms. AI analyses sentiment and compliance risks, then correlates findings with shift data to surface patterns you can act on.

### AI across all three

- [AI Onboarding](https://paddl-ai.co/features/ai-onboarding): Upload your existing paperwork and AI populates everything. COSHH records, allergen matrices, HACCP plans, risk assessments, daily routines, equipment registers. No consultant visit. No setup fee.
- [AI-Powered Features](https://paddl-ai.co/features/ai-powered): From instant answers to automated compliance. Upload documents for AI extraction, generate complete HACCP plans and risk assessments, and get 24/7 AI support for your team.
- [Ask Paddy](https://paddl-ai.co/features/ai-assistant): Ask Paddy books the contractor visit, builds the routine, writes the risk assessment, chases the overdue checks and gathers your inspection pack. It shows you what it is about to do and waits for you to confirm. It never fills in a compliance record and never signs anything, because an inspector asks who did the work.

## Pricing

- **Price:** £69 per location per month, or £703.80 a year (15% off). Every feature is on the one plan.
- **Trial:** 30 days free with full access. Card required, cancel anytime, no contract after.
- **Included per location:** 5 staff users and 10GB of document storage. Extra users are £2.99 a month each.
- **Covers:** SFBB, HACCP, allergens and Natasha's Law, temperature and cleaning records, training records, COSHH, risk assessments, licences and insurance, and an EHO-ready audit pack.
- **Apps:** Staff app for iOS and Android, web dashboard for managers, works on any phone or tablet.
- **Company:** Paddl is a trading name of Trading Projects Ltd, company number 16456940, registered in England.

Pricing page: https://paddl-ai.co/pricing

## Reviews

Rated 4.8/5 on G2 from 3 verified reviews: https://www.g2.com/products/paddl/reviews

## Questions

**What is Paddl?**

Paddl is food safety, compliance and operations software for UK restaurants, pubs, cafes, hotels and caterers. It replaces the paper SFBB pack, HACCP folder, temperature sheets, cleaning rotas and training records with a web dashboard for managers and a mobile app for staff, and exports everything as an EHO-ready audit pack. £69 per location per month, 30-day free trial.

**How much does Paddl cost?**

£69 per location per month, or £703.80 a year, with every feature included. Each location includes 5 staff users and 10GB of storage; extra users are £2.99 a month. There are no tiers and no volume discount.

**Does Paddl cover SFBB, HACCP and allergens?**

Yes. Paddl builds a digital SFBB pack and daily diary, generates a HACCP plan with CCP monitoring, keeps an allergen matrix for all 14 allergens with Natasha's Law labels, and records temperatures, cleaning, cooking and training. Everything exports as an EHO-ready audit pack.

**How long does setup take?**

About ten minutes for a single site. Upload what you already have (SFBB pack, HACCP plan, menus, safety data sheets, certificates) and Paddl reads them and builds your records, routines and allergen matrix. You review, correct anything it got wrong, and go live. No onboarding fee and no consultant.

**Does Paddl produce an EHO-ready report?**

Yes. One export gives you a PDF audit pack with the SFBB diary, temperature and cleaning logs, allergen matrix, HACCP plan, training records and incident log for the date range the inspector asks for. Every entry shows who completed it and when.

**Is there an audit trail for tasks?**

Every routine task is assigned to a named person, timestamped on completion, and can require a photo or a reading before it closes. Missed and late checks are flagged on the dashboard and in the audit pack, so a gap in the record is visible rather than silently blank.

**Does it work across several sites?**

Yes. One business, any number of locations, each with its own records and a RAG status on a single dashboard. The price is the same £69 per location at any size; there are no tiers and no volume discount. Paddl does not have a separate area-manager role or FHRS rating monitoring.

**Is there a free trial?**

30 days with full access. A card is required to start, nothing is charged until the trial ends, and you can cancel at any time.

**Who is Paddl not for?**

Food manufacturers who need BRCGS or SQF audit modules, and businesses outside the UK. Paddl is built around UK guidance: SFBB, the Food Hygiene Rating Scheme, Natasha's Law, COSHH and the Licensing Act 2003.

**How does Paddl compare with Trail or FoodDocs?**

Trail, part of The Access Group, is priced on request. FoodDocs is HACCP-first with customers across the UK, US and Europe, and starts at $84 a month per location with a 14-day trial. Paddl is £69 per location per month with every feature included and no contract, and covers licences, insurance, equipment and complaints alongside food safety. The comparison pages have the detail.

## Company

Paddl is a trading name of Trading Projects Ltd, company number 16456940, registered at 2 School House Gardens, Loddiswell, Kingsbridge TQ7 4SH. Incorporated 2025-05-19. Data hosted in London (AWS eu-west-2 and Vercel lhr1).

Staff app: https://apps.apple.com/app/id6757741873 and https://play.google.com/store/apps/details?id=com.paddl.assist
Compare UK food safety software: https://paddl-ai.co/best