# Casino compliance software Canonical: https://paddl-ai.co/industries/casinos Last reviewed: 2026-09-11 by the Paddl team Door supervision, refusals tracking, incident reporting, capacity controls, food and bar service compliance for UK casinos under Gambling Commission and licensing authority oversight. ## In one sentence Paddl is compliance and operations software for UK casinos: door supervision and refusals records, incident reporting, capacity controls, contractor and risk assessment records and food and bar compliance, holding the evidence the licensing authority and Gambling Commission ask for, on one price per venue. Casinos answer to both the Gambling Commission and the licensing authority. Paddl gives you the door, capacity, refusals, incident, and food safety records both regulators expect, in a single system. ## Casino Challenges **Two regulators, two evidence packs** The Gambling Commission inspects against social responsibility codes. The licensing authority inspects under the Licensing Act 2003. The records overlap but the audit packs are different. **Self-exclusion list cross-references** Refusals records need to cross-reference self-exclusion entries. Manual matching against printed lists is slow and error-prone, and a missed match is a licensing risk. **High-value incidents demand fast response** Disputes over chips, suspected money laundering, intoxicated play, and security incidents all need structured records that hold up to both regulators and police. **Bar and restaurant compliance still applies** Most casinos run a bar and a restaurant. Food hygiene, allergens, HACCP, and COSHH compliance still apply even though gaming is the headline. ## One system for both your regulators Paddl combines hospitality compliance (food, allergens, HACCP, COSHH) with licensed venue evidence (door supervision, refusals, capacity, incidents) so casino operators stop running two systems. - **Door supervisor and security profiles**: Track every door supervisor and security officer with SIA badge, expiry, body cam ID, and per-shift assignment. Compliance RAG status flags expiring badges. - **Refusals with self-exclusion cross-reference**: Log refusals with reason and time. Tag refusals tied to self-exclusion entries for Gambling Commission audit trails. - **High-fidelity incident reporting**: Structured records for disputes, suspected money laundering, intoxicated play, security incidents, and theft. Police reference, CCTV, evidence, and follow-up actions all captured. - **Capacity monitoring**: Log occupancy against premises licence capacity. Helpful for fire safety reviews and for justifying entry refusals during peak nights. - **Food and bar HACCP plans**: AI-generated HACCP plans for the bar, restaurant, and any back-of-house catering. Allergen management for the menu. SFBB packs and EHO-ready evidence. - **Risk assessments and Martyn's Law**: Casino capacity normally exceeds the Martyn's Law standard tier threshold. Paddl generates the public protection risk assessment and stores the procedures. - **Premises licence and gaming licence store**: Store both the premises licence and the gaming operating licence. Track personal licence holders, key staff at the Gambling Commission, and DPS appointments. - **Daily routines for floor and kitchen**: Pre-shift briefings, table inspections, bar opening checks, kitchen routines, close-down procedures. Mobile-first for floor staff and kitchen. ## What casinos get from Paddl - Two regulators, one system - Refusals tagged - No lost incident records - Evidence on demand, any time ## Related - [Contractor Management](https://paddl-ai.co/features/contractor-management) - [Licence Tracking](https://paddl-ai.co/features/licences) - [Public Protection](https://paddl-ai.co/features/protection) - [Risk Assessments](https://paddl-ai.co/features/risk-assessments) - [HACCP Plans](https://paddl-ai.co/features/haccp) - [Allergen Management](https://paddl-ai.co/features/allergens) - [Team Management](https://paddl-ai.co/features/team) - [Document Store](https://paddl-ai.co/features/documents) - [Best Risk Assessment Software for Hospitality (2026)](https://paddl-ai.co/best/best-risk-assessment-software-hospitality) - [SafetyCulture (iAuditor) vs Paddl](https://paddl-ai.co/compare/safetyculture) ## Questions **What records do UK casinos need for the Gambling Commission?** The Gambling Commission expects records of social responsibility actions, refusals, self-exclusion compliance, suspected money laundering reports, customer due diligence, and incident logs. Paddl captures refusals with self-exclusion tags, structured incident reports, and a permanent audit trail of actions taken. **Does Paddl handle the bar and restaurant alongside the gaming floor?** Yes. Paddl combines hospitality compliance (HACCP plans, allergen management, SFBB packs, food temperatures, COSHH) with licensed venue evidence (door supervision, refusals, capacity, incidents) in a single system. Most casinos save the cost of running two compliance platforms. **Can I tag refusals tied to self-exclusion?** Yes. When a refusal relates to a self-excluded patron, tag the entry to create a separate audit trail for the Gambling Commission. The standard refusal is preserved for licensing authority review at the same time. **Is Paddl appropriate for small or large casino operations?** Paddl works for small casinos and large multi-floor operations. The platform scales by location, with separate capacity profiles, separate refusal logs, and consolidated reporting at group level. Some operators use it across casinos and adjacent late-night bars under the same group.