Services Built for Hospitality
Whether you need a quick fix or complete transformation, we've got you covered.
Project Sprint
Targeted, Time-Bound Solutions
8-12 weeks | 3 hours per week
A focused engagement designed to address a specific challenge or opportunity within your business. Ideal for operators who need expert intervention on a defined project with clear deliverables.
What's Included
- Comprehensive discovery phase
- Actionable recommendations
- Implementation support
- Final review with measurable outcomes
- Detailed roadmap document
Example Projects
- Business Health Appraisal & Performance Audit
- Operating Cost Investigation & Reduction Strategy
- Menu Engineering & Profitability Optimisation
- Brand Overhaul & Market Repositioning
- New Site Evaluation & Feasibility Study
- P&L Deep Dive & Financial Restructuring
- Process Optimisation & Efficiency Review
Steady State
Ongoing Strategic Partnership
Rolling monthly subscription
Continuous coaching and support for hospitality operators who value having an experienced advisor in their corner. Perfect for navigating day-to-day challenges, testing ideas, and maintaining momentum on your strategic goals.
Think of this as having a seasoned COO on retainer – someone who knows your business, understands your challenges, and is there when you need them most.
What's Included
- Weekly 1-hour coaching/strategy session
- WhatsApp access for quick questions
- Regular P&L review and performance tracking
- Ongoing operational troubleshooting
- Strategic planning and decision-making support
- Accountability and progress check-ins
Full Throttle
Comprehensive Transformation & Launch Support
Bespoke project timeline (3-12+ months)
For businesses embarking on major change – whether that's a new launch, multi-site expansion, complete operational overhaul, AI integration, or navigating a critical transition. This is our most intensive offering, providing senior-level expertise and project management throughout.
What's Included
- End-to-end project management
- Senior-level strategic oversight
- On-site presence as needed
- Team training and development
- Systems and process implementation
- Clearly defined milestones and deliverables
Example Projects
- New concept development and launch (end-to-end)
- Acquisition or lease assignment support
- Multi-site expansion strategy and execution
- Complete business turnaround
- Major refurbishment or fit-out project management
- Crisis response and restructuring
- Holding company setup and growth infrastructure
AI Integration Services
AI Readiness Assessment
Evaluation of existing systems and data, identification of high-impact opportunities including guest experience optimisation, operational efficiency, and revenue management potential, with ROI projection for bespoke implementations.
AI Strategy Development
Bespoke AI solution planning with particular focus on seamless integration with existing hospitality systems, timeline and implementation strategy, resource requirements, and KPI framework.
Custom AI Implementation
Bespoke software development and integration from demand forecasting to dynamic pricing and guest personalisation, process redesign, staff training and adoption support, initial performance monitoring.
Frequently Asked Questions
Got questions? We've got answers.
How do I know which tier is right for me?
It depends on your needs. If you have a specific project or challenge, Project Sprint is ideal. If you need ongoing support and a sounding board, Steady State fits. For major transformations or launches, Full Throttle provides the comprehensive support you need. Book a free call and we'll help you decide.
What's included in the weekly sessions?
Sessions are tailored to your needs – they might include strategy discussions, P&L review, operational troubleshooting, team management advice, or planning for upcoming challenges. We adapt to what's most valuable for you each week.
Can I switch between tiers?
Yes. Many clients start with a Project Sprint to address an immediate issue, then transition to Steady State for ongoing support. We're flexible and will work with you to find what makes sense.
What if I need to pause?
Life happens. For Steady State, you can pause your subscription with notice. For project-based work, we'll work together to find a solution that respects both your needs and the project timeline.
Do you work with businesses outside the UK?
Our primary focus is UK hospitality, but we're open to conversations with businesses elsewhere. The key is whether our experience and approach are a good fit for your specific situation.
Not Sure Which Is Right for You?
Book a free call and we'll help you decide. No obligation, no hard sell.
Book a Free Call