Turn complaints into operational improvements
Track customer complaints with AI-powered pattern detection. Identify trends, improve resolution times, and use feedback to drive real operational change.
Complaints are data. Are you using it?
Most hospitality venues handle complaints reactively, missing the bigger picture
No pattern visibility
Individual complaints get handled, but patterns go unnoticed. The same issues keep recurring because nobody sees the bigger picture.
Resolution tracking is manual
Was that complaint resolved? Who handled it? What was the outcome? Without proper tracking, complaints fall through the cracks.
Severity assessment inconsistent
One manager treats a complaint as critical, another dismisses it. Without consistent severity classification, prioritisation is impossible.
No data for improvement
Complaints contain valuable insights about your operations. But if they're scattered across notebooks and emails, that data is lost.
Complaint management with intelligence built in
Paddl transforms complaints from problems into opportunities. Track every complaint, identify patterns with AI, and use data-driven insights to improve your operations systematically.
Complete Complaint Logging
Log complaints with full details: customer name, occurrence date, complaint type, severity, location, and description. Build a comprehensive record.
AI Pattern Detection
Our AI analyses your complaints to identify patterns and trends. See which issues recur most frequently and where operational improvements are needed.
Status Workflow
Track complaints through their lifecycle: open, under investigation, resolved, closed. Know exactly where every complaint stands.
Severity Classification
Classify complaints by severity: low, medium, high, critical. Ensure the most serious issues get immediate attention while nothing is ignored.
Resolution Tracking
Document how each complaint was resolved, who handled it, and when. Build accountability and learn from every customer interaction.
Analytics Dashboard
See complaint metrics at a glance: total this month, open complaints, critical issues, average resolution time. Make data-driven decisions.
What our customers achieve
Real improvements from hospitality businesses using Paddl for complaint management
How teams use complaint management
Food Quality Complaints
Track complaints about food temperature, taste, presentation, or portion sizes. Identify patterns that point to kitchen process issues.
Service Complaints
Log issues with wait times, staff attitude, or order accuracy. See which service areas need attention and training.
Cleanliness Issues
Document complaints about hygiene, cleanliness, or facility maintenance. Spot trends before they become reputation problems.
Multi-Location Analysis
Compare complaint patterns across locations. Identify which sites need attention and share best practices from top performers.
Ready to turn complaints into improvements?
Start your free 14-day trial and see how Paddl transforms your complaint management. Card required.
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