Replace chaos with confidence
Running a hospitality venue is complex. Paddl simplifies operations by bringing compliance, training, routines, and equipment management into one platform your team will actually use.
One platform, three business areas
Paddl organises features around the three areas that matter most to hospitality operators: staying compliant, running efficient operations, and protecting your business.
Compliance
Digital food safety records, HACCP plans, allergen tracking, and risk assessments. Be inspection-ready every day with automated reminders and complete audit trails.
Operations
Streamline daily tasks, track equipment, centralise knowledge, and manage your team. Everything your staff need to run a consistent, efficient shift.
Protection
Track complaints, monitor online reviews with AI, manage insurance and licences, oversee lease obligations, and get AI-powered legal guidance when things go wrong. Shield your business from risk.
Before Paddl vs After Paddl
See how operators transform their daily operations
Built for how hospitality really works
Every feature designed with input from real operators, solving real problems.
AI Onboarding
Set up your entire system in 10 minutes
Upload your existing paperwork and AI populates everything. COSHH records, allergen matrices, HACCP plans, risk assessments, daily routines, equipment registers. No consultant visit. No setup fee.
- Automated document import
- AI classification & extraction
- Review before saving
AI-Powered Features
AI that knows your business inside out
From instant answers to automated compliance. Upload documents for AI extraction, generate complete HACCP plans and risk assessments, and get 24/7 AI support for your team.
- AI document extraction
- Compliance generation
- 24/7 AI assistant
Compliance Management
Pass every inspection with confidence
Stop dreading EHO visits. Digital records, automated reminders, and complete audit trails mean you're always inspection-ready. No more scrambling for paperwork or missing certificates.
- Digital food safety records
- Certificate expiry alerts
- Complete audit history
SFBB Compliance
Safer Food Better Business made simple
AI-powered SFBB pack generation for UK hospitality. Create complete, customised food safety documentation in minutes, not hours. Gap detection and digital signatures included.
- AI-powered pack generation
- Automatic gap detection
- Digital signatures
HACCP Plans
AI-generated, connected to live data
Generate complete HACCP plans from your existing business context in 15 minutes. CCPs linked to routine tasks, auto-created corrective actions, live compliance dashboard, and one-click EHO PDF export. Replaces £1000+ HACCP consultants.
- AI plan generation
- Live CCP monitoring
- One-click EHO export
Allergen Management
AI-powered compliance
Track all 14 UK allergens, scan menus for hidden risks, extract allergens from supplier specs, and detect PPDS items. AI-powered compliance that goes beyond a chart.
- AI compliance scanner
- Supplier spec extraction
- PPDS detection
- Real-time change alerts
COSHH Management
Chemical safety without complexity
Digital chemical register with GHS pictograms, SDS management, PPE requirements, and automatic expiry alerts. Keep your team safe and your business compliant.
- GHS pictogram display
- SDS document management
- PPE requirements
Knowledge Hub
End the "where's that document?" chaos
Everything your team needs, instantly accessible. SOPs, training materials, and policies organised and searchable. New starters get up to speed fast, experienced staff find answers in seconds.
- Searchable document library
- Role-based access control
- Version history tracking
Daily Routines
Nothing slips through the cracks
Opening checks, closing procedures, and handover tasks, all tracked and timestamped. Know exactly who did what and when. Spot patterns, prevent problems, and maintain consistency across shifts.
- Customisable checklists
- Photo evidence capture
- Shift handover tracking
Staff Training
Compliance training that proves competence
Interactive, scenario-based training modules purpose-built for UK hospitality. Verifiable certificates, offline mobile support, and a compliance matrix showing exactly who is trained on what. Included in every Paddl plan.
- Verifiable certificates
- Scenario-based assessment
- Compliance matrix
- Offline mobile
Equipment Tracking
Prevent breakdowns before they happen
Track every piece of equipment from installation to maintenance to replacement. Service schedules, warranty information, and maintenance logs all in one place. No more emergency repair bills.
- Maintenance scheduling
- Service history logs
- Warranty tracking
Fire Safety
Fire compliance made simple
Certificate tracking, risk assessment management, drill logging, and first response records. Keep your venue safe and your compliance watertight with automatic expiry alerts.
- Certificate management
- Risk assessment templates
- Fire drill logging
Risk Assessments
AI-generated, always current
Create comprehensive risk assessments with AI assistance across fire, food, chemical, equipment, and customer categories. Automatic review scheduling, staff sign-offs, and multi-location management.
- AI-powered generation
- Five risk categories
- Digital staff sign-offs
Documents & Signatures
Every document, signed and tracked
Centralised document storage with categories, expiry alerts, digital staff sign-offs, and personal document uploads. Never lose a certificate or miss an expiry again.
- Expiry alert automation
- Digital sign-offs
- Personal document uploads
Insurance Tracking
Never miss a coverage gap or renewal
AI-powered insurance document analysis with proactive renewal alerts. Renewal dates are auto-extracted and appear on your business calendar and iCal feed, with escalating alerts at 60 and 30 days.
- AI coverage analysis
- Calendar & iCal sync
- Proactive renewal alerts
Licence Management
Track every licence, never miss a renewal
AI-powered licence extraction with renewal dates auto-populated to your business calendar. Get proactive alerts at 60 and 30 days before renewal, synced to Google Calendar, Outlook, and iCal.
- AI licence extraction
- Calendar & iCal sync
- Proactive renewal alerts
Lease & Property
Never miss a break clause or rent review
AI extracts break clauses, rent reviews, and lease expiry dates directly into your business calendar. Proactive alerts fire based on notice deadlines, not just the date itself, so you never miss the window to act.
- AI lease extraction
- Notice-aware alerts
- Calendar & iCal sync
Legal Guidance
AI-powered guidance when things go wrong
When an incident happens, the system automatically gathers evidence from training records, routines, HACCP plans, insurance policies, and more. AI provides step-by-step guidance and generates exportable evidence packs.
- AI triage & guidance
- Automatic evidence gathering
- Exportable evidence packs
Customer Complaints
Turn feedback into improvements
Track customer complaints with AI-powered pattern detection. Identify trends, improve resolution times, and use feedback to drive real operational change across your venues.
- AI pattern detection
- Status workflow
- Analytics dashboard
Reputation Intelligence
Turn reviews into operational insight
Import reviews from Google, TripAdvisor, and delivery platforms. AI analyses sentiment and compliance risks, then correlates findings with shift data to surface patterns you can act on.
- AI sentiment analysis
- Compliance flagging
- Shift correlation
Suppliers & Deliveries
Complete supply chain visibility
Manage your supplier database and log deliveries with mobile-first check workflows. Temperature checks, photo evidence, and full traceability for every delivery.
- Supplier database
- Mobile delivery checks
- Full traceability
Team Management
Everyone trained, everyone accountable
Know exactly who's trained on what. Track certifications, assign learning materials, and ensure compliance training is complete. Role-based permissions mean everyone sees exactly what they need.
- Training progress tracking
- Certification management
- Role-based permissions
Contractor Management
Every contractor verified, every shift
Manage door staff, agency workers, and contract teams with portable credentials that follow them between venues. Event-based access auto-deactivates when the job is done. Contractors are always free.
- Portable credentials
- Event-based access
- Automated expiry alerts
AI Assistant
Instant answers, 24/7
Your team gets immediate answers to operational questions without interrupting managers. Paddl's AI is trained on your specific procedures, policies, and documentation. Less time answering questions, more time running your venue.
- Trained on your content
- Natural language queries
- Available on mobile
Mobile App
Purpose-built for hospitality
Native iOS and Android app with GPS check-in, offline support, quick reporting, AI assistant, and biometric login. Your team will actually use this.
- Offline-first design
- GPS staff check-in
- Biometric login
Software your team will actually use
We know the biggest challenge isn't finding software. It's getting your team to use it. Paddl is designed with hospitality staff in mind: intuitive mobile-first interface, minimal training required, and features that make jobs easier, not harder.
- Mobile-first design for busy service environments
- Works offline when wifi is unreliable
- Quick-action buttons for common tasks
- Role-based interfaces show only what's relevant
See Paddl in action
Start your free 14-day trial and experience the difference organised operations makes. Card required. Cancel anytime.
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