Never miss a deadline, never miss an issue
Automated alerts, configurable digests, and real-time escalation keep your team informed and your compliance on track.
Finding out too late costs you
Without real-time communication, small issues become big problems
Missed compliance deadlines
Certificate renewals, equipment service dates, and training refreshers slip past unnoticed. You find out when the EHO inspector asks, not before.
Staff unaware of their tasks
Tasks are assigned but without a staff notification app, team members do not know about them until a manager chases. Critical checks are missed because nobody was told they were due.
Managers in the dark
You only discover problems at the end of the day or week. Temperature violations, missed checks, and overdue tasks are not escalated in real time.
No communication audit trail
You sent the message, but can you prove it? No record of what was communicated, to whom, and whether they acknowledged it.
Alerts that reach the right person at the right time
Paddl delivers notifications through push, email, and in-app channels. Configure what triggers an alert, who receives it, and how it escalates if action is not taken.
Push Notifications
Instant alerts to staff mobile devices when tasks are due, deadlines approach, or urgent issues need attention. Shift reminder software that works even when the app is closed.
Email Digests
Configurable email summaries: hourly for busy operations, daily for standard oversight, weekly for multi-site managers. Each digest shows what was completed, what was missed, and what needs attention.
End-of-Day Reports
Automated EOD summaries sent to managers showing the day's compliance status: tasks completed, checks missed, temperatures logged, issues flagged. Know how the day went without asking.
Compliance Deadline Alerts
Compliance deadline alerts before certificate expiry, equipment service dates, training refreshers, and document renewals. Configurable lead times so you have time to act.
Temperature Violation Warnings
Immediate alerts when temperature readings fall outside safe ranges. Escalation to managers if corrective action is not logged within a configurable time window.
Customisable Preferences
Each staff member controls which notifications they receive and how. Managers set minimum notification requirements to ensure critical alerts are never silenced.
What our customers achieve
Real improvements from hospitality businesses using Paddl
How teams use notifications
Temperature Violation Alert
A fridge temperature reading exceeds 5°C. The staff member who logged it receives guidance on corrective action. If no action is logged within 15 minutes, the manager receives an escalation alert.
Overdue Task Escalation
Morning opening checks have not been completed by 9:30 AM. The assigned staff member receives a push reminder. If still incomplete by 10:00 AM, the shift supervisor is notified.
Certificate Expiry Warning
A team member's Level 2 Food Hygiene certificate expires in 30 days. Both the staff member and their manager receive an alert with renewal guidance and a link to book a course.
End-of-Day Compliance Summary
At 6 PM, the manager receives an EOD report: 47 of 48 routine tasks completed, one temperature check missed at 2 PM (corrective action logged), all equipment checks done, no outstanding issues.
Weekly Multi-Site Digest
Every Monday morning, the area manager receives a digest covering all 5 locations: compliance scores, missed tasks by site, upcoming deadlines, and any escalated issues from the previous week.
Certificate Expiry Alerts
Staff food hygiene certificates, first aid qualifications, personal licences, and equipment service certificates are all tracked with expiry dates. Paddl sends alerts at 60 days and 30 days before expiry to both the staff member and their manager, giving you time to arrange renewals before gaps appear in your compliance records.
Overdue Task Reminders
When opening checks, temperature logs, or cleaning tasks go past their deadline, the assigned staff member receives a push notification. If the task remains incomplete after a configurable grace period, the notification escalates to the shift supervisor or manager. Persistent overdue items appear on the daily compliance report.
Temperature Breach Notifications
When a fridge, freezer, or hot-holding unit records a temperature outside the safe range, the system immediately alerts the staff member who logged it with corrective action guidance. If no corrective action is recorded within your configured time window, the manager receives an escalation alert with details of the breach.
Weekly Compliance Digest
A structured weekly email summarising compliance performance across all your locations: task completion rates, temperature logging consistency, training status, document sign-offs due, and equipment maintenance schedules. Area managers use this to prioritise site visits and focus attention on venues that need support.
Frequently asked questions
What notification channels does Paddl support?
Paddl delivers notifications through three channels: push notifications to the mobile app (iOS and Android), email (individual alerts and configurable digests), and in-app notifications visible when staff open the platform. Critical alerts use push notifications for immediacy; routine updates use email digests to avoid alert fatigue.
Can staff customise their notification preferences?
Yes. Each staff member can choose which notification types they receive and through which channels. However, managers can set minimum requirements to ensure that critical alerts like temperature violations and compliance deadlines cannot be silenced. This balances staff autonomy with operational safety.
How do email digests work?
Email digests compile notification activity into a summary sent at configurable intervals: hourly for high-volume operations that need frequent updates, daily for standard oversight, or weekly for multi-site managers who need a broader view. Each digest shows tasks completed, checks missed, deadlines approaching, and any issues that need attention.
What triggers an end-of-day report?
EOD reports are generated automatically at a time you configure (typically end of trading). They summarise the day's compliance activity: routine task completion rates, temperature readings and any violations, missed checks with reasons, equipment status, and any outstanding actions. They are sent to designated managers by email.
Does this work on mobile devices?
Yes. Push notifications are delivered directly to staff phones via the Paddl mobile app for iOS and Android. Notifications work even when the app is closed. Staff can also view their notification history and preferences within the app.
What compliance alerts should a food business have?
At minimum, a food business should have alerts for temperature breaches (fridge, freezer, and hot-holding), overdue daily checks (opening, closing, and cleaning routines), certificate and training expiry (food hygiene, first aid, personal licences), equipment service dates, and document renewal deadlines. Paddl covers all of these with configurable lead times and escalation rules so critical items are never missed.
How do automated reminders improve compliance?
Automated reminders remove the reliance on managers remembering to chase staff or check spreadsheets. Tasks are assigned and notifications are sent without manual intervention, overdue items escalate automatically, and compliance deadlines are flagged weeks in advance. This consistent, system-driven approach means fewer missed checks, better records, and stronger evidence of due diligence during inspections.
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