Prove your team is trained
Interactive, scenario-based compliance training with verifiable certificates. Offline mobile support, a compliance matrix showing exactly who is trained on what, and pre-start training so new hires arrive ready.
Training without evidence is just hope
Most hospitality businesses train their staff. Almost none can prove it.
Training gaps put your business at risk
New hires handle food without food hygiene training. The inspector asks for records you can't find. One untrained shift is all it takes.
Paper certificates prove nothing
Expired Level 2s in a drawer, no evidence of in-house training, no audit trail. Certificates exist but competence doesn't.
External training costs a fortune
£50-100 per person per course. Staff leave after being trained. With 30% annual turnover, you're constantly paying to retrain.
No way to prove competence
Training happened but without proper training record management you can't prove it. You can't show the inspector which staff completed what and when.
Training that proves competence
Paddl delivers interactive, scenario-based training modules purpose-built for UK hospitality. Every completion generates a verifiable certificate. Every module is tracked. Every gap is visible. Included in every plan at no extra cost.
Interactive Scenario-Based Modules
Not multiple choice trivia. This food safety training app uses real kitchen situations and real customer conversations. Staff learn by working through scenarios they'll actually face on shift.
Verifiable Certificates
Each certificate has a unique ID verifiable at paddl-ai.co/verify. Accepted by EHOs as training evidence. No more "trust me, they did the course".
Role-Based Assignment
Kitchen staff get allergen and HACCP training. FOH get customer communication. Everyone gets fire safety. The right modules go to the right people automatically.
Compliance Matrix
A staff training tracker that shows exactly who has completed what, who's expiring, and who hasn't started. One screen, full picture. No spreadsheets, no guesswork.
Pre-Start Training
Staff onboarding in hospitality starts before day one. New hires complete training at home before their first shift. The manager sees green status before they arrive. Day one is productive, not wasted on induction.
Offline Mobile Training
Staff complete modules on their phone, even without signal. Progress syncs when they reconnect. No Wi-Fi needed, no excuses.
What our customers achieve
Real improvements from hospitality businesses using Paddl
How teams use staff training
New Starter Onboarding
Invite Monday, train at home Tuesday, arrive Wednesday with all modules complete. No wasted shifts, no shadowing without context.
EHO Inspection Preparation
Open the dashboard, show the compliance matrix, every staff member green. Print the audit report. Inspection confidence in seconds.
Regulatory Update Rollout
Natasha's Law changes? One click triggers mandatory retraining across all staff. Everyone re-certifies, and you have the evidence.
Multi-Site Compliance Tracking
See which locations are fully trained and which have gaps. Filter by site, by module, by staff member. No blind spots.
High-Turnover Workforce
30% annual turnover means constant retraining. Automated assignment means no one falls through the cracks. New starter? Training starts immediately.
New Starter Food Safety Induction
Before a new hire touches food, they complete allergen awareness, basic hygiene, and HACCP fundamentals on their phone at home. By their first shift they understand cross-contamination, handwashing protocols, and temperature control. The manager sees green status before the new starter walks through the door.
Annual Refresher Tracking
The FSA recommends food hygiene refresher training every three years, and many businesses set annual internal refreshers. Paddl tracks every expiry date, sends reminders 30 days before a refresher is due, and automatically assigns the updated module so no staff member lapses without the manager having to remember.
Compliance Matrix Dashboard
One screen shows every staff member, every required module, and a red-amber-green status for each. Filter by location, department, or individual. When an EHO asks for training evidence, you show the matrix and print the report. No spreadsheets, no digging through filing cabinets.
Certificate Expiry Alerting
Level 2 food hygiene, first aid, personal licence, fire marshal training. Each has a different renewal cycle. Paddl tracks every certificate expiry date across your entire team and sends staged alerts at 90, 60, and 30 days. Expired certificates are flagged on the dashboard so you can act before a gap becomes a compliance issue.
What to look for in hospitality training software
Training software should make competence visible before an inspection, not just issue certificates after a course.
Role-based training paths
Training software should assign different modules to chefs, front-of-house staff, supervisors, managers, and new starters instead of treating every role the same.
Food safety and allergen coverage
For hospitality, the core library should cover food hygiene, allergens, HACCP basics, temperature control, cleaning, fire safety, manual handling, and your own site procedures.
Certificate and refresher tracking
Look for a live certificate register with expiry dates, refresher reminders, evidence uploads, and reporting by person, location, department, and training topic.
Verifiable inspection evidence
Completion records should show who completed which training, when it was completed, assessment results, certificate IDs, and any manager approval or sign-off.
Mobile-first staff completion
High-turnover hospitality teams need training that works on staff phones, before day one, between shifts, and offline in areas with poor signal.
Multi-site compliance matrix
Operators should be able to see training gaps across locations instantly, then assign modules or refreshers without chasing spreadsheets from each site.
Frequently asked questions
Is this formally accredited training?
Not yet - this is internal compliance training aligned to industry standards, purpose-built for the topics hospitality teams need most. Formally accredited modules are on our roadmap, adding externally recognised qualifications on top of the existing scenario-based training.
How long do modules take?
25-35 minutes each. Designed to be completed in one sitting on a phone. Short enough to fit around a shift, long enough to be genuinely useful.
Can staff train at home?
Yes. Invite them to the app, they download it, and complete training before their first shift. Managers see completion status in real time, so they know who's ready before they arrive.
Does it work offline?
Yes. Modules download automatically when connected and can be completed entirely offline. Progress syncs when the device reconnects. Ideal for kitchens and basements with poor signal.
How are certificates verified?
Each certificate has a unique ID. Anyone, including EHOs, can verify it at paddl-ai.co/verify. The verification page shows the staff member's name, module completed, date, and score.
What happens when regulations change?
We update the module content and trigger mandatory retraining for all affected staff. Managers are notified, staff receive the updated module, and completion is tracked automatically.
What topics are covered?
Allergen awareness, HACCP principles, fire safety, manual handling, COSHH, food hygiene, customer communication, and more. New modules are added regularly based on regulatory changes and customer demand.
Is training included or extra?
Included in every Paddl plan. No per-head charges, no extra subscriptions, no hidden costs. Whether you have 5 staff or 500, training is part of the platform.
What food safety training do restaurant staff need in the UK?
All food handlers need training appropriate to their role. At minimum, staff should understand basic food hygiene, allergen awareness, and safe temperature control. Kitchen staff typically need Level 2 Food Hygiene, and supervisors may need Level 3. Beyond formal qualifications, in-house training on your specific procedures, HACCP plans, and allergen protocols is essential. Paddl covers all of these with scenario-based modules tailored to hospitality.
What should hospitality training software include?
Hospitality training software should include role-based modules, food safety and allergen training, certificate tracking, refresher reminders, mobile completion, assessment records, manager sign-off, and a compliance matrix by site. It should also let managers upload external certificates so all training evidence is in one place.
Can I track Level 2 food hygiene certificates in Paddl?
Yes. Paddl can track external certificates such as Level 2 food hygiene alongside in-house training modules. Managers can store certificate files, expiry dates, refresher reminders, staff assignments, and completion evidence in the same compliance matrix.
How do I track training across multiple sites?
Paddl provides a multi-site compliance matrix that shows training status for every staff member at every location. You can filter by site, department, or module to see exactly where gaps exist. When a new module is assigned, it rolls out across all sites simultaneously. Area managers get a single dashboard view rather than chasing individual site managers for spreadsheets.
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