Food safety app for UK kitchens
The checks, temperatures and records, done on a phone.
The Paddl food safety app is a native iOS and Android app for the people on shift: opening and closing checks, fridge and cooking temperatures, cleaning tasks, the SFBB diary and HACCP monitoring records, with quick incident and fault reports, training, the rota and Ask Paddy, working offline and syncing when the signal returns.
Why desktop software fails on a hospitality shift
Your team needs tools that work where they work
Staff ignore desktop software
You invested in management software but nobody uses it. Without a restaurant staff app, your team can't engage. They don't sit at desks -- they're on their feet in kitchens, bars, and dining rooms.
No visibility into who is working
You don't know who is on site, when they started, or which location they're at. You find out when you ring the venue or check the rota manually.
Paper processes slow things down
Incident reports on paper, delivery checks on clipboards, handovers on scraps of paper. By the time it reaches you, it's too late to act.
No connectivity in the kitchen
WiFi drops, 4G is patchy, and your compliance software shows a loading spinner. Without an offline food safety app, staff give up and skip the digital record.
What staff do on the Paddl app during a shift
Paddl Assist is a native mobile app built specifically for frontline hospitality staff. GPS check-in, offline task completion, instant reporting, and AI-powered answers, all from their phone in seconds.
GPS Check-in & Check-out
Staff clock in and out with location verification. Know who is on site at every venue in real time. Automatic check-out reminders at end of shift.
Offline-First Design
A mobile compliance platform that works even when WiFi drops. Complete tasks, submit reports, and log records offline. Data syncs automatically when connectivity returns. No lost records, ever.
Quick Reporting
Submit accident reports, maintenance requests, allergen incidents, and customer complaints in seconds with photo evidence. Managers are notified instantly.
AI Assistant on Mobile
Staff ask questions about procedures, allergens, or policies and get instant answers from your own documentation. Available from any screen in the app.
Push Notifications & Deep Links
Smart alerts for overdue tasks, expiring documents, and training due dates. Tap a notification to go straight to the action, no navigation required.
Biometric Authentication
Secure, fast login with Face ID or fingerprint. No more password hunting or shared logins. Each staff member has their own authenticated session.
What our customers achieve
Real improvements from hospitality businesses using Paddl
How staff use the mobile app
Shift Start
Staff check in with GPS, see their tasks for the day, acknowledge handover notes from the previous shift, and get straight to work. All before the first customer arrives.
Mid-Service
Spot a maintenance issue? Submit a report with a photo in seconds. Customer asks about allergens? This kitchen checklist app lets you check the menu database instantly. No interrupting the manager.
Shift Handover
Submit end-of-shift handover notes with key information for the next team. The incoming shift acknowledges the handover from their phone before starting.
EHO Preparation
Use the manager mobile dashboard to pull up live compliance status across all areas on your phone: SFBB, temperatures, cleaning, training, and risk assessments.
Offline Temperature Logging
Walk-in fridges and basement storage areas often have no signal. Staff log fridge, freezer, and delivery temperatures offline using the app, and readings sync with timestamps the moment they return to connectivity. No gaps in your temperature records, even in the worst coverage spots.
Manager Remote Dashboard
Area managers and owners check live compliance scores, task completion rates, and outstanding issues across every site from their phone. Filter by location, drill into overdue items, and message staff directly without needing to be on site.
Staff Task Completion on Floor
Front-of-house and kitchen staff complete cleaning checks, allergen verifications, and safety inspections directly from their phone while working. No need to walk to a back-office computer or find a clipboard. Tasks are timestamped and attributed to the individual who completed them.
Photo Evidence Capture
Staff photograph maintenance issues, delivery condition, cleanliness standards, and incident scenes directly within the app. Photos are attached to the relevant record with GPS coordinates and timestamps, creating a visual audit trail that stands up to scrutiny during inspections or insurance claims.
What to look for in a hospitality operations app
The right mobile app should work during service, offline, and under inspection pressure.
Offline food safety records
A hospitality app should let staff complete temperature logs, cleaning checks, incident reports, and routines even when kitchens, basements, or walk-ins have poor signal.
Fast staff task completion
Frontline teams need mobile checklists that take seconds, support photos, show priority, and avoid back-office navigation during service.
Manager visibility by site
Managers should see task completion, overdue checks, compliance scores, incidents, and handovers across locations without waiting for end-of-day paperwork.
Secure individual accounts
The app should use named staff accounts, biometric login, role-based permissions, and timestamps so every record can be attributed to the person who completed it.
Incident and issue reporting
Staff should be able to submit accidents, maintenance issues, allergen incidents, customer complaints, and delivery problems with photos and instant manager alerts.
AI answers from company records
A useful staff app should make SOPs, allergen data, COSHH records, policies, and training content easy to query from the floor without interrupting a manager.
What Paddl's food safety app does
- The day's opening, closing and cleaning checks with photo and signature proof
- Fridge, freezer, cooking, cooling and hot-holding temperatures logged by hand with pass or fail limits
- The SFBB diary and HACCP monitoring records kept as the checks are done
- Quick reports for incidents, faults, deliveries and allergen queries
- GPS check-in and check-out that feed hours to the rota, training modules and shift swaps
- Ask Paddy for answers from your SOPs and policies
- Offline-first: records save on the phone and sync later; tablets auto-logout between users
Questions people ask about food safety app
Is there a free food safety app?
Not a free tier: Paddl is £69 per location per month with every feature, after a 30-day free trial that needs a card on file and charges nothing until it ends. Free apps tend to cover the diary only; the EHO will also ask for the HACCP plan, allergen records and training evidence, which is where the paid apps earn their keep.
Does the food safety app work offline?
Yes. Records save on the phone and sync when the signal returns, so a walk-in freezer or a basement kitchen does not lose a temperature log. Shared tablets log out between users so every entry carries the right name.
Do EHOs accept records kept on an app?
Yes. Environmental health officers accept digital records and many prefer them, because each entry is timestamped and signed. During a visit, the EHO view pulls the SFBB diary, temperature logs, cleaning records and training certificates into one screen.
Food safety app or food hygiene app: is there a difference?
No. They are two names for the same category, and "HACCP app" is a third: software that replaces the paper diary with checks, temperatures and records on a phone. What varies is depth. A diary-only app covers the SFBB pack; Paddl adds the HACCP plan, allergen matrix, COSHH, training records and the audit pack, on one price per location.
What does the app do beyond food safety?
GPS check-in and check-out that feed the rota and timesheets, shift swaps, training modules, quick fault and incident reports, and Ask Paddy for answers from your own SOPs. It is the one app the team opens for the day, not a second login.
Which phones does it run on?
iOS and Android, as native apps from the App Store and Google Play, plus the web dashboard for managers. Staff sign in with biometrics on their own phone or a PIN on a shared tablet.
How Paddl compares
Where Paddl's food safety app sits against the alternatives, with prices and the honest trade-offs.
Works with
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