Purpose-built for busy hospitality
Native iOS and Android app with GPS check-in, offline support, quick reporting, and AI assistance. Designed for kitchens, bars, and dining rooms, not desks.
Desktop software doesn't work in hospitality
Your team needs tools that work where they work
Staff ignore desktop software
You invested in management software but nobody uses it. Without a restaurant staff app, your team can't engage. They don't sit at desks -- they're on their feet in kitchens, bars, and dining rooms.
No visibility into who is working
You don't know who is on site, when they started, or which location they're at. You find out when you ring the venue or check the rota manually.
Paper processes slow things down
Incident reports on paper, delivery checks on clipboards, handovers on scraps of paper. By the time it reaches you, it's too late to act.
No connectivity in the kitchen
WiFi drops, 4G is patchy, and your compliance software shows a loading spinner. Without an offline food safety app, staff give up and skip the digital record.
A mobile app your team will actually use
Paddl Assist is a native mobile app built specifically for frontline hospitality staff. GPS check-in, offline task completion, instant reporting, and AI-powered answers, all from their phone in seconds.
GPS Check-in & Check-out
Staff clock in and out with location verification. Know who is on site at every venue in real time. Automatic check-out reminders at end of shift.
Offline-First Design
A mobile compliance platform that works even when WiFi drops. Complete tasks, submit reports, and log records offline. Data syncs automatically when connectivity returns. No lost records, ever.
Quick Reporting
Submit accident reports, maintenance requests, allergen incidents, and customer complaints in seconds with photo evidence. Managers are notified instantly.
AI Assistant on Mobile
Staff ask questions about procedures, allergens, or policies and get instant answers from your own documentation. Available from any screen in the app.
Push Notifications & Deep Links
Smart alerts for overdue tasks, expiring documents, and training due dates. Tap a notification to go straight to the action, no navigation required.
Biometric Authentication
Secure, fast login with Face ID or fingerprint. No more password hunting or shared logins. Each staff member has their own authenticated session.
What our customers achieve
Real improvements from hospitality businesses using Paddl
How staff use the mobile app
Shift Start
Staff check in with GPS, see their tasks for the day, acknowledge handover notes from the previous shift, and get straight to work. All before the first customer arrives.
Mid-Service
Spot a maintenance issue? Submit a report with a photo in seconds. Customer asks about allergens? This kitchen checklist app lets you check the menu database instantly. No interrupting the manager.
Shift Handover
Submit end-of-shift handover notes with key information for the next team. The incoming shift acknowledges the handover from their phone before starting.
EHO Preparation
Use the manager mobile dashboard to pull up live compliance status across all areas on your phone: SFBB, temperatures, cleaning, training, and risk assessments.
Offline Temperature Logging
Walk-in fridges and basement storage areas often have no signal. Staff log fridge, freezer, and delivery temperatures offline using the app, and readings sync with timestamps the moment they return to connectivity. No gaps in your temperature records, even in the worst coverage spots.
Manager Remote Dashboard
Area managers and owners check live compliance scores, task completion rates, and outstanding issues across every site from their phone. Filter by location, drill into overdue items, and message staff directly without needing to be on site.
Staff Task Completion on Floor
Front-of-house and kitchen staff complete cleaning checks, allergen verifications, and safety inspections directly from their phone while working. No need to walk to a back-office computer or find a clipboard. Tasks are timestamped and attributed to the individual who completed them.
Photo Evidence Capture
Staff photograph maintenance issues, delivery condition, cleanliness standards, and incident scenes directly within the app. Photos are attached to the relevant record with GPS coordinates and timestamps, creating a visual audit trail that stands up to scrutiny during inspections or insurance claims.
Frequently asked questions
Is there a mobile app for hospitality staff management?
Yes. Paddl Assist is a native iOS and Android app purpose-built for frontline hospitality staff. It includes GPS check-in, task management, quick reporting, an AI assistant, and biometric login, all designed for busy kitchen, bar, and dining room environments rather than desk-based work.
Does the app work offline in areas with poor WiFi?
Yes. Paddl Assist is built with an offline-first design. Staff can complete tasks, submit reports, and log records even when WiFi drops or mobile signal is patchy. All data syncs automatically when connectivity returns, so no records are ever lost.
How does mobile task management work for hospitality teams?
Staff see their daily tasks on their phone, organised by priority and shift. They complete checklists with timestamps and photo evidence, submit handover notes, and receive push notifications for overdue items. Managers get real-time visibility into task completion across all locations.
What is GPS check-in for hospitality staff?
GPS check-in allows staff to clock in and out with location verification, confirming they are physically at the correct venue. This gives managers real-time visibility into who is on site at every location. Automatic check-out reminders ensure staff do not forget to clock out at end of shift.
Can staff use the app to report incidents during service?
Yes. Staff can submit accident reports, maintenance requests, allergen incidents, and customer complaints in seconds using their phone. Reports include photo evidence and are instantly sent to managers via push notification, enabling fast response even during busy service periods.
Does the food safety app work offline?
Yes. Paddl Assist is built with offline-first architecture, meaning staff can complete temperature logs, safety checks, task lists, and incident reports even when WiFi drops or mobile signal is unavailable. All records are stored locally on the device and sync automatically with timestamps when connectivity returns. This is particularly important in basement kitchens, walk-in fridges, and rural venues where signal is unreliable.
Can managers monitor compliance remotely?
Yes. The manager dashboard on the mobile app provides real-time visibility into task completion, compliance scores, temperature logs, and outstanding issues across all your locations. Area managers can check how each site is performing from anywhere, drill into specific overdue items, and send direct messages to staff. Weekly and daily digest notifications also summarise compliance status by email.
Ready to mobilise your operations?
Start your free 14-day trial and get your team on Paddl Assist. Available on iOS and Android. Card required.
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