Complete supply chain visibility
Manage your supplier database and log every delivery with mobile-first check workflows. Temperature checks, photo evidence, and full traceability for EHO compliance.
Deliveries shouldn't be a compliance gap
Most hospitality operators know these problems all too well
No supplier directory
When a delivery arrives with issues, nobody knows the supplier's phone number. Contact details are on a card somewhere, or in someone's phone who isn't here today.
Clipboard delivery checks
Without delivery check software, paper records get lost, damaged, or skipped entirely. When an inspector asks for delivery records, you can't produce consistent evidence.
No traceability
A food safety issue arises and you need to trace it back to a supplier and delivery date. Without proper records, you're guessing.
Inconsistent acceptance standards
Different staff accept deliveries differently. Some perform delivery temperature checks, some don't. There's no standard process and no way to enforce one.
Supplier management built for hospitality
Paddl gives you a complete supplier database and mobile-first delivery check workflows. Staff log every delivery with temperatures, photos, and condition notes, creating a traceable record for EHO compliance.
Supplier Database
Maintain an approved supplier list with contact details, categories, and notes in one place. When you need to call a supplier about a delivery issue, the information is instant.
Delivery Check Workflows
Guided checklists for every delivery: temperature checks, condition assessment, quantity verification, and photo evidence. All captured on mobile in seconds.
Category Organisation
Organise suppliers by type: food, beverages, cleaning, equipment, and services. Filter and find suppliers instantly when you need them.
Supplier Traceability
Full chain of custody documentation with supplier compliance tracking, linking deliveries to suppliers, dates, and acceptance records. Essential for food safety incidents and EHO compliance.
Quick Mobile Logging
Staff log deliveries from the loading bay on their phone. Snap photos, record temperatures, and note any issues before the driver leaves.
Historical Records
Complete delivery history searchable by date, supplier, or issues flagged. Demonstrate a consistent acceptance process to inspectors and auditors.
Product Recall Response
When a supplier issues a recall, alert all affected locations instantly. Track which batches were received, what was used or served, and document corrective actions taken at every site.
What our customers achieve
Real improvements from hospitality businesses using Paddl
How teams manage suppliers and deliveries
Food Delivery Acceptance
A food delivery arrives. Food delivery logging is simple: staff open the app, select the supplier, check temperatures with a probe, photograph the delivery, and log acceptance or rejection, all before the driver leaves.
Temperature Logging
Record chilled and frozen delivery temperatures against acceptable ranges. Out-of-range temperatures trigger alerts and document the decision to accept or reject.
Supplier Issue Tracking
Log issues against specific suppliers over time. Identify patterns: repeated late deliveries, temperature problems, or quality concerns. Use data to have informed supplier conversations.
EHO Traceability
When an inspector asks about your food supply chain, show a complete record of every delivery: who supplied it, when it arrived, what temperature it was, and who accepted it.
Supplier Product Recall
A supplier issues a recall on a batch of chicken. Paddl identifies every location that received the affected batch, alerts managers at each site, and tracks the corrective action: product quarantined, returned, or destroyed. The complete response is documented for your food safety records.
Delivery Temperature Verification
Chilled goods must arrive below 8 degrees C and frozen below -18 degrees C. Staff record probe temperatures on their phone as each delivery is checked, with out-of-range readings triggering an immediate alert. The temperature record is linked to the supplier and date, creating a traceable history that shows consistent monitoring to any inspector who asks.
Supplier Approval Workflow
Before a new supplier makes their first delivery, they should be formally approved. Paddl lets you document the approval process: food safety certifications checked, allergen information received, delivery terms agreed. Approved suppliers are added to your register with all documentation attached, and unapproved suppliers cannot be selected during delivery logging.
Allergen Specification Management
Each supplier provides allergen declarations for their products. Paddl stores these specs against the supplier record and links them to your menu items. When a supplier updates a product formulation, re-upload the spec and Paddl shows exactly which allergens have changed and which menu items are affected, closing the gap between supplier changes and your front-of-house allergen information.
Delivery Photo Evidence
Staff photograph each delivery as it arrives, capturing the condition of packaging, labelling, and any visible damage. Photos are timestamped and stored against the delivery record. If a quality dispute arises with a supplier weeks later, you have visual evidence of exactly what was delivered and when, rather than relying on memory.
Frequently asked questions
Why do restaurants need supplier management software?
Supplier management software centralises contact details, delivery records, and traceability documentation in one place. Without it, staff waste time hunting for supplier phone numbers, delivery checks get skipped, and you lack the traceability records EHOs expect to see during inspections.
What should I check when a food delivery arrives?
Every food delivery should be checked for temperature compliance (chilled below 8°C, frozen below -18°C), physical condition of packaging, correct quantities, and use-by dates. Paddl provides guided mobile checklists that walk staff through each check, with photo evidence and temperature logging built in.
What is supply chain traceability and why does it matter?
Supply chain traceability means being able to trace any food item back to its supplier, delivery date, and acceptance conditions. Under UK food safety regulations, businesses must be able to identify their suppliers and demonstrate one step back traceability. This is critical during food safety incidents and EHO inspections.
How do I keep records of supplier documentation for compliance?
Paddl maintains a complete digital supplier register with contact details, categories, delivery history, and any flagged issues. Every delivery is logged with timestamps, temperature readings, and photo evidence, creating an audit-ready record that satisfies Environmental Health Officer requirements.
Can staff log deliveries on their phone at the loading bay?
Yes. Paddl is designed for mobile-first delivery logging. Staff select the supplier, record temperatures with a probe, photograph the delivery, and note any issues, all from their phone at the loading bay before the driver leaves. The entire process takes under 30 seconds.
What supplier records do I need for food safety compliance?
UK food safety regulations require one-step-back traceability, meaning you must be able to identify every supplier and what they delivered. You should maintain an approved supplier list, delivery acceptance records with dates and temperatures, and documentation of any issues or rejections. Paddl keeps all of this in a digital register with timestamps, photos, and temperature logs, so you can demonstrate full compliance during an EHO inspection.
How do I verify supplier food safety standards before approving them?
Before adding a new supplier, check that they hold relevant food safety certifications, can provide allergen declarations for their products, and meet your delivery temperature and packaging standards. Paddl lets you document the approval process and store supplier certifications against their record. Once approved, their details are available in the delivery logging workflow. Unapproved suppliers are excluded from the system until the approval process is complete.
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