Natasha's Law compliant allergen management
Paddl is allergen management software for UK restaurants that tracks all 14 legally required allergens with visual charts and AI-powered menu import. Track supplier allergens, detect changes automatically when specs are re-uploaded, and maintain a full change log so nothing slips through. Ensure Natasha's Law compliance, enable staff to answer allergen queries instantly from their phones, and log incidents when they occur for complete accountability.
Allergen mistakes can be fatal
With food allergies affecting millions, getting allergen information right isn't optional
Menu changes not updated
A recipe changes, a supplier substitutes an ingredient, but the allergen information stays the same. One mistake could be life-threatening.
Staff training gaps
Your team needs to answer allergen queries confidently. Without proper training and accessible information, dangerous mistakes happen.
Paper-based allergen charts
Laminated sheets that are outdated before the ink dries. Multiple versions floating around, none of them current.
Incident tracking non-existent
When an allergen incident occurs, you need records. What happened, when, what was served? Most venues can't answer these questions.
Supplier changes go unnoticed
A supplier reformulates a product, adds a new allergen, but nobody tells your kitchen. The matrix is wrong and you don't know it.
No compliance verification
You have an allergen chart, but is it actually correct? Hidden allergens in descriptions, missing PPDS labelling — there's no way to check.
Allergen management that keeps customers safe
Paddl gives you complete control over allergen information across your menu. Track all 14 allergens, generate instant allergen charts, and ensure every team member can answer customer questions confidently and accurately.
AI Menu Import
Upload your menu as a PDF, image, or Word doc. Paddl's AI extracts every item and identifies allergens automatically. Review, adjust, and save. Menu digitised in seconds, not hours.
UK 14 Allergen Tracking
Track all 14 legally required allergens: celery, gluten, crustaceans, eggs, fish, lupin, milk, molluscs, mustard, nuts, peanuts, sesame, soya, and sulphites.
Visual Allergen Charts
Generate clear, visual allergen matrices for your menu. Staff and customers can instantly see which dishes contain which allergens.
Menu Item Management
Add, edit, and organise your entire menu with allergen information attached to each dish. When a recipe changes, update it once and it's reflected everywhere.
Allergen Incident Tracking
Log and track allergen incidents when they occur. Document what happened, what was served, and what actions were taken for complete accountability.
Staff Training Integration
Track which staff have completed allergen training. Ensure everyone serving food understands the 14 allergens and your procedures.
Mobile Access
Staff can check allergen information on their phones instantly. When a customer asks, the answer is always at their fingertips.
AI Compliance Scanner
Upload your menu and AI audits it against your allergen matrix. Flags hidden allergens, missing declarations, PPDS risks, and inconsistencies.
Supplier Allergen Tracking
Upload supplier data sheets and AI automatically extracts allergen information. Each supplier's allergens are tracked per item and linked directly to your menu for full traceability from supplier to plate.
PPDS Risk Detection
Automatically flags pre-packed items that need Natasha's Law compliant labelling. Identifies grab-and-go, pre-wrapped, and packaged-on-premises items.
Change Detection & Change Log
Re-upload a supplier spec and Paddl detects exactly which items have allergen changes. Every change is recorded in a full audit log - what was added or removed, when, and for which items. Managers get an alert so nothing slips through unnoticed.
AI Allergen Q&A
Staff ask Paddl's AI assistant about any dish and get instant, accurate allergen guidance during service.
What our customers achieve
Real improvements from hospitality businesses using Paddl for allergen management
How teams use allergen management
Menu Updates
When you change a recipe or add a new dish, update the allergen information immediately. No more outdated paper charts.
Customer Allergen Queries
A customer asks if a dish contains nuts. Staff pull up the allergen chart on their phone and give a confident, accurate answer in seconds.
New Dish Creation
Adding a new menu item? Document its allergens from day one, ensuring complete coverage from the moment it hits the menu.
Allergen Incident Response
If an incident occurs, log it immediately with full details. Build a record that demonstrates due diligence and enables process improvement.
Compliance Scanning
Upload your latest menu and get an instant compliance report. Fix issues before the EHO finds them.
Supplier Change Monitoring
A supplier reformulates a product? Re-upload their spec and Paddl shows you exactly what changed. Review the full change log and acknowledge updates so your allergen matrix is always current.
Menu Change Allergen Review
When a chef swaps an ingredient or tweaks a recipe, the allergen implications need reviewing before service. Paddl flags which allergens are affected by the change and prompts the manager to approve the updated matrix, so no dish goes out with incorrect allergen information.
Allergen Customer Query Response
A customer with a severe nut allergy asks detailed questions about cross-contamination in your kitchen. Staff open the app mid-service and walk through the full allergen profile for any dish, including supplier-level ingredient data, giving the customer the confidence to order safely.
Multi-Brand Allergen Management
Operators running multiple concepts from a shared kitchen need separate allergen matrices per brand. Paddl maintains distinct menus and allergen charts for each brand while sharing underlying supplier data, so a single ingredient change updates every affected brand automatically.
Supplier Specification Tracking
Each supplier provides product specs with allergen declarations that change over time. Paddl stores every version of every spec, tracks what changed between uploads, and links each product directly to your menu items. When a supplier updates a formulation, you see exactly which dishes are affected before they reach a customer.
Frequently asked questions
What are the 14 allergens that must be declared in the UK?
UK law requires food businesses to declare 14 allergens: celery, gluten (wheat, rye, barley, oats), crustaceans, eggs, fish, lupin, milk, molluscs, mustard, tree nuts, peanuts, sesame, soya, and sulphites (above 10ppm). Paddl tracks all 14 allergens for every menu item.
What is Natasha's Law?
Natasha's Law (October 2021) requires food businesses selling prepacked for direct sale (PPDS) food to include full ingredient lists with allergens emphasised on the packaging. Named after Natasha Ednan-Laperouse, it closed a loophole in previous allergen labelling rules.
How should allergen information be displayed in restaurants?
Restaurants must make allergen information available to customers, either in writing on menus, via staff who can provide accurate information, or through accessible allergen charts. Paddl generates visual allergen matrices and provides mobile access so staff can answer queries instantly.
Can I import my existing menu into allergen software?
Yes. Paddl uses AI to import menus from PDFs, images, or Word documents. The system extracts every dish and identifies likely allergens automatically, which you can then review and adjust before saving. Menu digitisation takes seconds instead of hours.
How do I track allergen incidents?
Paddl provides allergen incident logging where you can document what happened, what was served, and what actions were taken. This creates an audit trail demonstrating due diligence and enables you to identify patterns and improve procedures.
How does the allergen compliance scanner work?
Upload your menu as a PDF, image, or document. Paddl's AI compares it against your allergen matrix, flagging hidden allergens in descriptions (e.g. pesto implies nuts), missing declarations, inconsistencies, and items that may need PPDS labelling. You get a compliance score and actionable issues to resolve.
What is PPDS and does Paddl detect it?
PPDS (Pre-Packed for Direct Sale) covers food prepared and packaged on the same premises where it's sold — think sandwich shops, grab-and-go counters, and bakeries wrapping items for display. Natasha's Law requires full ingredient lists with allergens emphasised on PPDS items. Paddl's compliance scanner automatically flags items that may be PPDS based on how they're described on your menu.
Can I extract allergens from supplier documents?
Yes. Upload supplier product specs, data sheets, or ingredient lists and Paddl's AI extracts allergen information automatically. Items are linked directly to the supplier for full traceability, so when a supplier changes a product, you know exactly which menu items are affected.
What happens when a supplier changes their allergens?
When you re-upload a supplier spec, Paddl compares it against your existing data and detects exactly which items have allergen changes. Your team gets an alert with a clear breakdown of what was added or removed for each item, and you can review and acknowledge changes directly from the allergen overview.
What are the 14 UK allergens that restaurants must declare?
The 14 allergens are celery, gluten (including wheat, rye, barley and oats), crustaceans, eggs, fish, lupin, milk, molluscs, mustard, tree nuts (such as almonds, hazelnuts, walnuts, cashews, pecans, brazils, pistachios and macadamias), peanuts, sesame, soya, and sulphur dioxide or sulphites at concentrations above 10mg/kg. These must be declared whenever food is sold or provided, whether in a restaurant, takeaway, bakery, or catering operation. Paddl tracks all 14 for every menu item and flags any gaps.
How do I manage allergens for delivery orders and third-party platforms?
Delivery orders carry the same legal allergen obligations as dine-in service. Paddl generates allergen information that can be included with delivery packaging or shared digitally. When customers order through platforms like Deliveroo or Just Eat, your team can reference the same allergen matrix used in-house to ensure labelling is accurate and consistent across all channels.
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