Shield your business from the risks that keep you up at night
Paddl protects your hospitality business with complaint tracking, insurance monitoring, licence management, lease oversight, and AI-powered legal guidance. Stop chasing spreadsheets and start protecting your business with confidence.
Your business shouldn't be this exposed
Critical protection gaps leave your business vulnerable
Insurance and licence renewals missed
Renewal dates buried in filing cabinets or forgotten calendar entries. Without hospitality insurance tracking and licence tracking software, gaps in cover leave your business exposed and expired licences can mean enforcement action.
Complaint trends invisible
Individual complaints get dealt with, but without complaint management software, patterns go unnoticed in hospitality. The same issue keeps recurring because there's no system to spot trends and fix root causes.
Lease deadlines and legal exposure
Break clauses, rent reviews, and maintenance obligations buried in 50-page documents. Without lease management for hospitality, missing a critical deadline can cost thousands or lock you into unfavourable terms.
Complete protection, in one place
Paddl replaces the spreadsheets, filing cabinets, and scattered emails with a single platform for all your business protection needs. AI-powered analysis surfaces risks before they become problems.
Complaints
Log, track, and resolve customer complaints with AI-powered trend analysis. Spot recurring issues, measure resolution times, and demonstrate continuous improvement.
Insurance
Upload insurance documents and let AI extract key details: cover types, limits, exclusions, and renewal dates. Get alerts before policies lapse and identify gaps in cover.
Licences
Track premises licences, personal licences, late-night refreshment, and all other regulatory licences with automated renewal reminders and document storage.
Lease & Property
Upload lease documents and get AI-extracted summaries of key terms, break clauses, rent review dates, and maintenance obligations. Never miss a critical deadline.
Legal Guidance
A legal guidance platform trained on UK hospitality law. Get instant answers on employment, health & safety, licensing, and food safety regulations. Business risk management for hospitality, powered by AI.
What our customers achieve
Real improvements from hospitality businesses using Paddl
How teams use business protection
Insurance Gap Analysis
AI analyses your insurance documents to identify gaps in cover, upcoming renewals, and areas where limits may be insufficient. Get a clear picture of your risk exposure.
Licence Renewal Tracking
Automated reminders for premises licences, personal licences, and all regulatory permits. Upload documents, track conditions, and ensure you're always compliant.
Incident Response & Evidence Gathering
When complaints or incidents occur, Paddl helps you log everything properly: photos, witness statements, timestamps, and resolution steps, all in one auditable record.
Insurance Coverage Overview
Upload all your insurance documents and Paddl AI extracts coverage types, limits, exclusions, and renewal dates into a single register. See which policies are current, which are expiring, and where you have gaps. Cross-reference coverage against your lease obligations and licence conditions to ensure nothing is missing.
Complaint Trend Monitoring
Individual complaints are logged with details and photos, but the real value comes from AI-powered trend analysis. Paddl identifies recurring patterns across your complaints: repeated service issues on specific days, food quality concerns linked to particular suppliers, or hygiene complaints concentrated at one location. These insights help you fix root causes rather than just treating symptoms.
Lease Obligation Tracking
Upload your lease and Paddl AI extracts key terms: break clause dates, rent review schedules, maintenance responsibilities, insurance requirements, and permitted use conditions. Critical deadlines appear on your calendar with advance alerts. Never miss a break clause or rent review that could cost your business thousands.
Legal Incident Documentation
When accidents, complaints, or regulatory visits occur, Paddl provides a structured way to document everything: incident details, witness statements, photos with timestamps, corrective actions taken, and follow-up outcomes. This creates a defensible record that protects your business in the event of legal proceedings or insurance claims.
Frequently asked questions
What business protection features does Paddl offer?
Paddl centralises complaint tracking with AI insights, insurance document analysis, licence and permit tracking, lease/property management, and AI-powered legal guidance. Everything that protects your business from risk is brought into one platform.
How does AI-powered insurance analysis work?
Upload your insurance documents (PDFs or photos) and Paddl's AI extracts key details: cover types, policy limits, exclusions, excess amounts, and renewal dates. It identifies gaps in your cover and alerts you before policies expire, so you're never left uninsured.
Can Paddl track all types of hospitality licences?
Yes. Paddl tracks premises licences, personal licence holders, late-night refreshment authorisation, temporary event notices, music licences, and any other regulatory permits your business needs. Each has automated renewal reminders and document storage.
How does complaint management help my business?
Beyond logging individual complaints, Paddl uses AI to analyse trends across all your complaints. It identifies recurring issues (e.g., repeated service complaints on Friday nights), measures resolution times, and helps you demonstrate continuous improvement to inspectors and auditors.
What legal areas does the AI guidance cover?
Paddl's AI legal guidance covers employment law (contracts, dismissal, discrimination), health and safety obligations, food safety regulations, licensing law, lease and property matters, and insurance requirements. It's trained on UK hospitality-specific legislation and provides practical, actionable guidance.
What does business protection software cover?
Business protection software for hospitality covers the areas that protect your operation from financial and legal risk: insurance tracking and gap analysis, licence management and renewal alerts, complaint logging with AI trend detection, lease obligation monitoring, and legal guidance. Paddl brings all of these into one platform so you can see your risk exposure at a glance and take action before problems escalate.
How do I protect my hospitality business from compliance risks?
Start by ensuring your insurance is current and covers your actual operations, your licences are valid and conditions are being met, and your lease obligations are tracked with advance reminders. Beyond that, log all complaints and incidents properly so you can spot trends and demonstrate continuous improvement. Paddl automates the tracking, alerting, and analysis across all of these areas, reducing the manual effort and the risk of something slipping through the cracks.
Ready to protect your business?
Start your free 14-day trial and see how Paddl shields your business from risk. Card required.
Full access to all features · Dedicated onboarding support · Cancel anytime