Know exactly what to do when something goes wrong
AI-powered legal guidance that gathers evidence from across your business, provides step-by-step action plans, and generates exportable evidence packs - all in minutes, not weeks.
Incidents shouldn't catch you off guard
Most hospitality businesses have no structured incident response process
Panicking when incidents happen
A customer slips, a staff member is injured, or an EHO serves a notice. Without a structured response process, panic sets in and critical steps get missed.
Scrambling to find evidence
Insurance details in one folder, training records in another, HACCP plans somewhere else. When you need to build a case, gathering evidence takes days or weeks.
Not knowing your obligations
RIDDOR deadlines, EHO notifications, ICO reporting requirements - every incident type has different regulatory obligations. Miss one and you face enforcement action.
Paying solicitors for basic guidance
Most incidents follow well-established response patterns, but businesses pay solicitors hundreds per hour for guidance that should be available immediately.
AI-powered incident response, built into your compliance platform
When something goes wrong, Paddl's AI gathers evidence from every corner of your business, provides step-by-step guidance based on UK law, and generates exportable evidence packs - all without leaving the platform.
AI Incident Triage
Describe what happened and AI categorises the incident - workplace injury, customer injury, food safety, employment dispute, property damage, regulatory, supplier, or data privacy - and tailors guidance accordingly.
Automatic Evidence Gathering
AI pulls training records, routine completions, HACCP data, SFBB records, risk assessments, complaints, equipment status, document sign-offs, allergen data, and more from across your business automatically.
Step-by-Step Guidance
AI generates immediate action items specific to the incident type and UK law. Know exactly what to do first, who to notify, what to document, and what deadlines apply.
Insurance Integration
Instantly surfaces relevant insurance policies, claims phone numbers, coverage limits, and excess amounts. No more digging through filing cabinets during a crisis.
Exportable Evidence Pack
Generate a ZIP with 20+ PDFs covering incident summary, conversation transcript, insurance details, external referrals, training records, routines, HACCP, SFBB, COSHH, allergens, and more.
External Referrals
Get the right contacts for each incident type - HSE, ACAS, FSA, ICO, Citizens Advice, and more. AI recommends which bodies to contact based on the specific incident.
Respond faster, protect your business better
Structured incident response that saves time and strengthens your position
Common incident scenarios
Customer slips on wet floor
AI gathers cleaning records, risk assessments, training completions, and insurance details. Guides you through RIDDOR assessment, evidence preservation, and insurer notification.
Food safety complaint
Pulls HACCP records, allergen data, routine completions, supplier delivery checks, and temperature logs. Provides FSA notification guidance and evidence for your defence.
Employment dispute
Surfaces training records, document sign-offs, policy acknowledgments, and disciplinary history. References ACAS guidelines and builds your evidence trail.
EHO enforcement action
Generates a comprehensive audit trail from all compliance systems - SFBB, HACCP, routines, training, equipment, and COSHH - to demonstrate due diligence.
Ready for whatever happens next?
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