Know exactly what to do when something goes wrong
AI-powered legal guidance that gathers evidence from across your business, provides step-by-step action plans, and generates exportable evidence packs - all in minutes, not weeks.
Incidents shouldn't catch you off guard
Most hospitality businesses have no structured incident response process
Panicking when incidents happen
A customer injury claim in hospitality, a workplace injury, or an EHO enforcement notice. Without a structured response process, panic sets in and critical steps get missed.
Scrambling to find evidence
Insurance details in one folder, training records in another, HACCP plans somewhere else. Without a proper incident evidence gathering system, building a case takes days or weeks.
Not knowing your obligations
RIDDOR deadlines, EHO notifications, food safety legal obligations, ICO reporting requirements - every incident type has different regulatory obligations. Miss one and you face enforcement action.
Paying solicitors for basic guidance
Most incidents follow well-established response patterns, but businesses pay solicitors hundreds per hour for employment law guidance and compliance legal support that should be available immediately.
AI-powered incident response, built into your compliance platform
When something goes wrong, Paddl's AI gathers evidence from every corner of your business, provides step-by-step guidance based on UK law, and generates exportable evidence packs - all without leaving the platform.
AI Incident Triage
Describe what happened and our legal document AI categorises the incident - workplace injury response, customer injury, food safety, employment dispute, property damage, regulatory, supplier, or data privacy - and tailors guidance accordingly.
Automatic Evidence Gathering
AI pulls training records, routine completions, HACCP data, SFBB records, risk assessments, complaints, equipment status, document sign-offs, allergen data, and more from across your business automatically.
Step-by-Step Guidance
AI generates immediate action items specific to the incident type and UK law. Know exactly what to do first, who to notify, what to document, and what deadlines apply.
Insurance Integration
Instantly surfaces relevant insurance policies, claims phone numbers, coverage limits, and excess amounts. No more digging through filing cabinets during a crisis.
Exportable Evidence Pack
Generate a ZIP with 20+ PDFs covering incident summary, conversation transcript, insurance details, external referrals, training records, routines, HACCP, SFBB, COSHH, allergens, and more.
External Referrals
Get the right contacts for each incident type - HSE, ACAS, FSA, ICO, Citizens Advice, and more. AI recommends which bodies to contact based on the specific incident.
Respond faster, protect your business better
Structured incident response that saves time and strengthens your position
Common incident scenarios
Customer slips on wet floor
AI gathers cleaning records, risk assessments, training completions, and insurance details. Guides you through RIDDOR assessment, evidence preservation, and insurer notification.
Food safety complaint
Pulls HACCP records, allergen data, routine completions, supplier delivery checks, and temperature logs. Provides FSA notification guidance and evidence for your defence.
Employment dispute
Surfaces training records, document sign-offs, policy acknowledgments, and disciplinary history. References ACAS guidelines and builds your evidence trail.
EHO enforcement action
Generates a comprehensive audit trail from all compliance systems - SFBB, HACCP, routines, training, equipment, and COSHH - to demonstrate due diligence.
Customer Injury Response
A customer slips on a wet floor or burns themselves on a hot plate. AI immediately gathers your cleaning records, risk assessments, training completions, and public liability insurance details. It walks you through RIDDOR assessment criteria, evidence preservation steps, and when to notify your insurer, all within minutes of the incident.
Staff Accident Documentation
When a staff member is injured at work, you need to document everything correctly. AI pulls the employee's training records, relevant risk assessments, equipment maintenance history, and your employer's liability insurance. It guides you through accident book recording, RIDDOR reporting thresholds, and HSE notification requirements.
Food Safety Incident Evidence
A customer reports suspected food poisoning or an allergic reaction. AI gathers your HACCP records, allergen matrix, temperature logs, supplier delivery checks, and the relevant staff training records into a single evidence pack. This is exactly what your insurer and the FSA will ask for, and having it ready in minutes rather than weeks strengthens your position.
Employment Issue Guidance
Facing a grievance, disciplinary, or dismissal situation? AI surfaces the employee's document sign-offs, training completions, policy acknowledgements, and any prior warnings from your records. It references ACAS guidelines and provides step-by-step guidance on following a fair process, helping you avoid costly tribunal claims.
Frequently asked questions
What happens when I report an incident in Paddl?
You describe the incident through a guided conversation. AI categorises it into one of eight types (workplace injury, customer injury, food safety, employment, property, regulatory, supplier, or data privacy), then automatically gathers relevant evidence from across your Paddl data and provides step-by-step guidance specific to your incident type.
What evidence does the system gather automatically?
The system pulls from over 20 data sources across your business: training records, routine completions, HACCP plans and CCPs, SFBB pack responses, risk assessments, insurance policies, document sign-offs, allergen records, COSHH data, equipment status, supplier information, complaint history, handover reports, knowledge pages, and more.
Is this legal advice?
No. Paddl provides legal guidance and evidence gathering tools, not legal advice. The system helps you understand your obligations, gather evidence, and follow structured response processes based on UK regulations. For complex legal matters, the system provides referrals to appropriate external bodies like ACAS, HSE, and Citizens Advice.
How quickly can I get an evidence pack?
Evidence packs are generated in minutes. Once the AI conversation is complete, you can export a ZIP file containing 20+ PDF sections covering every aspect of the incident - from the conversation transcript to training records, insurance details, and compliance documentation.
What incident types are covered?
The system covers eight categories: workplace injury, customer injury, food safety incidents, employment disputes, property damage, regulatory matters (EHO, HSE), supplier disputes, and data privacy incidents. Each category has tailored guidance, relevant regulatory references, and specific evidence gathering priorities.
What legal records should a hospitality business keep?
UK hospitality businesses should maintain training records and certificates, accident book entries, RIDDOR reports, risk assessments, HACCP plans, SFBB diary entries, equipment maintenance logs, cleaning schedules, temperature records, allergen documentation, insurance certificates, staff contracts and policy acknowledgements, contractor induction records, and fire safety documentation. Paddl stores all of these digitally and makes them instantly searchable when an incident occurs.
How do I document a customer incident?
Record the date, time, and exact location of the incident. Note what happened, any witnesses, and what first aid was given. Photograph the scene and any contributing factors. Preserve CCTV footage if available. Record the customer's contact details and any statements they make. Paddl automates much of this by pulling existing records like cleaning logs, risk assessments, and staff on duty, then guiding you through the additional details to capture.
When do I need to report an incident to the HSE?
Under RIDDOR regulations, you must report deaths, specified injuries (fractures, amputations, loss of consciousness), injuries requiring hospital treatment for over 7 days absence, and certain dangerous occurrences. Reports must be made within 10 days for over-7-day injuries and without delay for fatalities and specified injuries. Paddl AI assesses whether your incident meets RIDDOR thresholds and provides the correct reporting timelines.
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