Allergen Information for Online Orders & Delivery Platforms

Each major platform handles allergen information differently. Deliveroo allows you to tag dishes with allergen information in the restaurant portal and displays a "Contains" field to customers. Uber Eats has an allergen tagging feature in the menu editor. Just Eat provides an allergen information section within the restaurant management dashboard. However, the implementation varies and some platforms display allergen data more prominently than others. Check how your allergen information actually appears to the customer on each platform you use. Log in as a test customer and view your menu. If the platform's allergen display is inadequate, supplement it by including a printed allergen sheet in every delivery bag. This is not optional but a practical backup. You should also add a note on your platform listing directing customers to contact you directly for allergen queries, with a phone number or email address.

If you sell through your own website, two or three delivery platforms, and in-store, you have four or five separate places where allergen information must be maintained and kept in sync. A recipe change must be reflected across all channels simultaneously. The best approach is to maintain a single master allergen database (spreadsheet, allergen management software, or your own system) and update all channels from that single source. Schedule regular audits where you check the live allergen data on each platform against your master file. Set up a process so that when any recipe changes, updating all channels is a required step before the new recipe goes live. Missing a single channel creates liability. A customer who orders your "new improved" soup on Uber Eats could receive a product with different allergens than what the platform displays if you updated your website but forgot to update the app.