Food Complaint Record
A food complaint record for logging customer complaints, investigating them properly, and recording the outcome and any corrective action.
How you handle a food complaint matters as much as the complaint itself, especially when it involves illness or an allergic reaction. This free record gives you a structured way to log each complaint, investigate it, decide what went wrong, and record the action you took, which protects your customers and gives you the evidence you need if the complaint escalates.
Paddl does this automatically
Instead of filling in paper templates, Paddl generates food complaint records automatically with AI - complete with digital signatures, mobile access, automatic reminders, and audit-ready records for EHO inspections.
Why you need this
What's included
How to use this template
Log every complaint
Record the date, the dish, and exactly what the customer said, including any mention of illness or an allergic reaction.
Investigate the facts
Trace the batch, check the records, and speak to the staff involved, writing down what you find.
Decide and act
Identify the likely cause, decide whether the complaint stands, and put a corrective action in place.
Close the loop
Record how you responded to the customer and sign off the investigation, then review for any wider pattern.
Tips for getting the most from this template
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Skip the paperwork entirely
Paddl digitises everything in this template - and more. AI-generated plans, mobile completion, automatic alerts, and audit-ready records. No printing, no filing, no gaps.