What happens when the inspector actually turns up
Real UK hospitality operators, real inspections, real outcomes. These are the stories behind the product, told with the details that matter to anyone running a food business.
Critical findings to passed in five daysHow the Royal Marine Hotel rebuilt its entire food safety system in five days
A new management team took on the Royal Marine Hotel in Dunoon and inherited a set of critical improvements from the Environmental Health Officer. With days to act and nothing beyond some existing paperwork, they built a full HACCP plan, an SFBB pack, open and close checklists, cleaning schedules, temperature records and an equipment list in Paddl. The officer came back that Friday.
5-star rating on the first inspectionHow Restore opened a new Bristol site and passed its first EHO inspection with 5 stars
Restore opened a coffee concession inside a large office building in Central Bristol. As a brand-new food operator at that address it had no track record, no previous inspections and no benefit of the doubt. Paddl put every piece of compliance evidence in one place, and the site earned a 5-star food hygiene rating on its first inspection.
Not the situation you are in?
These pages cover the same ground in more detail, by scenario rather than by customer.
Your first EHO inspection
What officers ask for at a new site, and how to have it ready.
Preparing for an unannounced visit
Staying ready when you cannot know which shift it lands on.
Getting from 4 stars to 5
The gaps that keep good operators off the top rating.
Running multiple sites
Keeping the same standard at every location without driving to it.
Get your records in one place
Start your free 30-day trial and be ready for the visit you cannot schedule. Card required.
Explore more resources
Related guides and tools for your compliance needs