Allergen Management Software for Casinos

Dual oversight from Gambling Commission and licensing authority

Source of funds and customer-due-diligence cross-references in incident logs

Refusals tracking for self-excluded patrons

Door supervision on high-value premises with bar service

Keeping allergen information accurate when menus and recipes change

Training staff to handle allergen queries confidently

Managing cross-contamination risks with shared equipment

Documenting allergen conversations for liability protection

How do I keep allergen information accurate when my menu changes?

Paddl's allergen system is recipe-based. When you update a recipe or change an ingredient, allergen information updates automatically across your menu, allergen matrix, and any customer-facing displays. You'll never have outdated allergen information.

What about cross-contamination from shared equipment?

Paddl tracks cross-contamination risks from shared fryers, grills, and utensils. Dishes are automatically flagged with 'may contain' warnings, and staff see alerts when customers ask about items prepared on shared equipment.

How do I train staff to handle allergen queries?

Paddl includes a guided workflow for allergen queries. Staff follow structured steps: confirm the allergen, check the menu, verify with the kitchen if needed, and document the conversation-all in the app. No guessing, no gaps.

Does Paddl document allergen conversations?

Yes. Every allergen query is logged with the customer request, staff response, dishes discussed, and outcome. This creates a liability record showing you took allergen queries seriously and responded appropriately.