Audit-ready evidence for the most regulated venue you operate
Casinos answer to both the Gambling Commission and the licensing authority. Paddl gives you the door, capacity, refusals, incident, and food safety records both regulators expect, in a single system.
Sound familiar?
Every casino operator knows these headaches
Two regulators, two evidence packs
The Gambling Commission inspects against social responsibility codes. The licensing authority inspects under the Licensing Act 2003. The records overlap but the audit packs are different.
Self-exclusion list cross-references
Refusals records need to cross-reference self-exclusion entries. Manual matching against printed lists is slow and error-prone, and a missed match is a licensing risk.
High-value incidents demand fast response
Disputes over chips, suspected money laundering, intoxicated play, and security incidents all need structured records that hold up to both regulators and police.
Bar and restaurant compliance still applies
Most casinos run a bar and a restaurant. Food hygiene, allergens, HACCP, and COSHH compliance still apply even though gaming is the headline.
One system for both your regulators
Paddl combines hospitality compliance (food, allergens, HACCP, COSHH) with licensed venue evidence (door supervision, refusals, capacity, incidents) so casino operators stop running two systems.
Door supervisor and security profiles
Track every door supervisor and security officer with SIA badge, expiry, body cam ID, and per-shift assignment. Compliance RAG status flags expiring badges.
Refusals with self-exclusion cross-reference
Log refusals with reason and time. Tag refusals tied to self-exclusion entries for Gambling Commission audit trails.
High-fidelity incident reporting
Structured records for disputes, suspected money laundering, intoxicated play, security incidents, and theft. Police reference, CCTV, evidence, and follow-up actions all captured.
Capacity monitoring
Log occupancy against premises licence capacity. Helpful for fire safety reviews and for justifying entry refusals during peak nights.
Food and bar HACCP plans
AI-generated HACCP plans for the bar, restaurant, and any back-of-house catering. Allergen management for the menu. SFBB packs and EHO-ready evidence.
Risk assessments and Martyn's Law
Casino capacity normally exceeds the Martyn's Law standard tier threshold. Paddl generates the public protection risk assessment and stores the procedures.
Premises licence and gaming licence store
Store both the premises licence and the gaming operating licence. Track personal licence holders, key staff at the Gambling Commission, and DPS appointments.
Daily routines for floor and kitchen
Pre-shift briefings, table inspections, bar opening checks, kitchen routines, close-down procedures. Mobile-first for floor staff and kitchen.
What casino operators achieve
Real improvements from casinos using Paddl
Common questions about casinos
What records do UK casinos need for the Gambling Commission?
The Gambling Commission expects records of social responsibility actions, refusals, self-exclusion compliance, suspected money laundering reports, customer due diligence, and incident logs. Paddl captures refusals with self-exclusion tags, structured incident reports, and a permanent audit trail of actions taken.
Does Paddl handle the bar and restaurant alongside the gaming floor?
Yes. Paddl combines hospitality compliance (HACCP plans, allergen management, SFBB packs, food temperatures, COSHH) with licensed venue evidence (door supervision, refusals, capacity, incidents) in a single system. Most casinos save the cost of running two compliance platforms.
Can I tag refusals tied to self-exclusion?
Yes. When a refusal relates to a self-excluded patron, tag the entry to create a separate audit trail for the Gambling Commission. The standard refusal is preserved for licensing authority review at the same time.
Is Paddl appropriate for small or large casino operations?
Paddl works for small casinos and large multi-floor operations. The platform scales by location, with separate capacity profiles, separate refusal logs, and consolidated reporting at group level. Some operators use it across casinos and adjacent late-night bars under the same group.
Ready to consolidate two regulators into one system?
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