Every contractor verified, every shift
Manage door staff, agency workers, and contract teams with portable credentials, event-based access, and automated compliance tracking.
Contract workers are a compliance blind spot
When a door supervisor's SIA licence expired last month, would you know?
Unverified credentials
Door staff show up with expired SIA licences. Agency caterers claim food hygiene training but you have no proof. You're liable if something goes wrong.
Paper-based records
SIA licence numbers scribbled on clipboards. DBS certificates photocopied and filed in drawers. Without proper contractor document management, there is no way to verify anything quickly when an inspector asks.
Re-collecting everything
The same contractor works for you every weekend but you collect their documents from scratch each time. Without a contractor induction app, they're frustrated and you're wasting time.
No audit trail
If there's an incident involving a contractor, can you prove they were properly credentialed? Without digital records, you're exposed.
One system for all your contract workers
Paddl gives contractors a portable profile that follows them between venues. Define what credentials each type of contractor needs, invite them once, and let the system handle verification, expiry tracking, and compliance records.
Portable Credentials
Contractors submit their SIA licence, DBS check, food hygiene certificate, and insurance once. When they work at a different venue, their credentials follow them automatically.
Group-Based Requirements
Define what each type of contractor needs: door staff need SIA licences, caterers need food hygiene certs, electricians need ECS cards. Set it once, enforce it always.
Event-Based Access
Assign contractors to specific events with dates and roles. When the event ends, access is automatically revoked. No more forgotten temporary workers lingering in your system.
Credential Review Queue
When a contractor submits their credentials, managers get notified and can approve or reject with a note. Full audit trail of who reviewed what and when.
Expiry Alerts
Automatic warnings when SIA licences, DBS checks, or insurance policies are about to expire. Contractors and managers are both notified at 30, 14, and 7 days.
Compliance Register
One-click audit pack includes a full contractor compliance register. Every credential, every signature, every check-in, timestamped and ready for inspection.
What our customers achieve
Real improvements from hospitality businesses using Paddl
Built for every type of contractor
Door Staff & Security
Track SIA licence numbers, types, and expiry dates. Verify DBS checks. Assign door supervisors to specific events with roles like main entrance or VIP area.
Agency Catering
Verify food hygiene certificates and allergen awareness training for agency kitchen staff. Agency staff management that ensures every temporary worker meets the same standards as your permanent team.
Event Staffing
Create events with dates and locations. Contractor scheduling with check-ins, and auto-deactivate access when the event ends. Full records for post-event audits.
Contract Cleaners
Track COSHH training certificates, DBS checks, and public liability insurance for cleaning contractors. Set expiry warnings so documentation never lapses.
Maintenance & Electrical
Verify ECS cards, Part P certifications, PAT testing certificates, and public liability insurance for electrical and maintenance contractors.
Agency Staff Onboarding
Agency chefs, waiters, and bar staff complete your site induction and upload food hygiene certificates before their first shift. Paddl verifies their credentials against your requirements so every temporary worker meets the same standards as your permanent team, without you chasing paperwork from the agency.
SIA Licence Verification
Door supervisors submit their SIA licence number and Paddl tracks the licence type, expiry date, and conditions. When a licence is approaching expiry, both the contractor and your managers receive automated alerts at 30, 14, and 7 days, so you never have unlicensed security staff working your venue.
Contractor Scheduling
Create shifts and events with specific dates, locations, and roles. Assign door staff to the main entrance or VIP area for Saturday night. When the event ends, access is automatically revoked. Full check-in records are kept for post-event audits and insurance purposes.
Multi-Site Contractor Access
A contractor approved for your city centre pub can share their credentials when they start working at your second location. Site-specific induction requirements are added on top of their existing profile, so they only complete what is new rather than starting the entire process again from scratch.
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Common questions about contractor management
How do portable credentials work across businesses?
When a contractor registers, they create a profile with their credentials (SIA licence, DBS check, etc.). When another venue invites them, their credentials are already on file. The new venue just needs to review and approve them, no re-uploading needed. This takes about 30 seconds instead of starting from scratch.
What credentials can I track for contractors?
You can track any credential type: SIA licence numbers and expiry dates, DBS certificates, food hygiene certificates, public liability insurance, PAT testing certificates, ECS cards, COSHH training, right to work documents, and more. You can also require contractors to sign specific documents like venue policies.
How does event-based access work?
Create an event with a name, location, and date range. Assign contractors with specific roles (e.g. "Main Entrance", "VIP Area"). Contractors see the event in their app and can check in on the day. When the event ends, you can automatically deactivate the contractors, or leave them active for the next event.
Is contractor management free?
Yes. Contractors don't count toward your subscription user limit. You can invite as many contractors as you need at no additional cost. This makes it practical to manage even occasional or one-off contract workers.
How does this help with GDPR compliance?
When a contractor is removed, their profile is anonymised but compliance snapshots are retained. This means you can prove a contractor was properly credentialed at the time they worked for you, without retaining their personal data longer than necessary.
What happens if a contractor's SIA licence expires?
Paddl sends automatic warnings at 30, 14, and 7 days before expiry to both the contractor and your managers. If the licence expires, the contractor's compliance status changes to non-compliant and they appear flagged in your dashboard. You can configure whether to auto-deactivate expired contractors or handle it manually.
What documents do contractors need for hospitality sites?
It depends on the role. Door staff need a valid SIA licence and DBS check. Agency kitchen staff need a Level 2 Food Hygiene certificate and allergen awareness training. Maintenance contractors typically need public liability insurance, relevant trade certifications, and COSHH awareness. Paddl lets you define exactly what each contractor type needs, so requirements are enforced automatically when they are invited.
How do I manage agency staff compliance?
When you invite an agency worker to Paddl, they create a profile and upload their credentials. You define the requirements for their role, such as food hygiene certificate and right to work documentation, and Paddl checks whether they have everything before their first shift. If they work at another Paddl venue in future, their credentials are already on file and just need your approval.
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