Licence Management Software for Casinos
Casinos answer to two regulators and carry licensing complexity to match. The premises licence under the Licensing Act 2003 sits alongside the gaming operating licence from the Gambling Commission, the personal management licences for senior staff, the SIA Door Supervisor licences for your security team, and food business registration for the bar and restaurant. Each renewal cycle is different and missed deadlines threaten the entire commercial operation. Paddl's licence management consolidates the casino licensing portfolio into one tracked, alerted, document-backed system. The premises licence, gaming licence, personal management licences, SIA badges, food business registration, and any local authority permissions are profiled with renewal alerts. Document storage covers the operating schedule, the gaming operating policy, the AML policy, the customer due diligence framework, and the social responsibility code. When the Gambling Commission or licensing authority requests a specific document, the audit trail is one search away.
Understanding casino compliance
Casinos combine Gambling Commission oversight with hospitality compliance: door supervision, refusals, incident reporting, food and bar service, and high-value capacity controls. Audit trails are non-negotiable.
Dual oversight from Gambling Commission and licensing authority
Source of funds and customer-due-diligence cross-references in incident logs
Refusals tracking for self-excluded patrons
Door supervision on high-value premises with bar service
Premises Licence Plus Gaming Operating Licence Plus PML Register
Casinos operate under two distinct licensing regimes simultaneously: the premises licence under the Licensing Act 2003 administered by the local authority, and the gaming operating licence under the Gambling Act 2005 administered by the Gambling Commission. Each has its own conditions, renewal cycles, and audit requirements. Paddl handles both with parallel tracking so neither regulator's requirements drift while attention focuses on the other.
The personal management licence (PML) register tracks senior staff who require Gambling Commission authorisation — the General Manager, the responsible person for compliance, the responsible person for AML. PML renewals require evidence of continuing competence and an absence of disqualifying events. Paddl tracks the renewals with multi-month advance alerts and stores the supporting evidence (training currency, fit-and-proper declarations) so renewal applications are evidence-ready rather than scrambled together at the deadline.
Operating policy documents (the gaming operating policy, the AML policy, the customer due diligence framework, the social responsibility code) live in the licence portfolio alongside the licences themselves. When the Gambling Commission requests evidence of a policy update or the local authority requests the operating schedule, the document is retrieved with its full version history and DPS sign-off chain. The dual-regulator audit picture is one coherent document set, not two separate systems that don't talk to each other.
Why this matters
Licence Management challenges for casinos
With only 87% of UK casinos fully compliant, licence management challenges are widespread. Here's what we hear from operators.
Premises licence conditions written ten years ago that nobody operationally tracks under Gambling Commission and local authority dual oversight
Personal licence renewals slipping through the cracks until a bar manager can't serve across SIA-licensed door staff, gaming staff, and bar staff on the same shift
DPS being personally liable but rarely on-shift for the busiest hours for self-excluded patrons who must be refused entry without confrontation
Producing a coherent defence pack on 48 hours' notice of a review with source-of-funds and CDD obligations alongside hospitality compliance
Licence Management Software built for casinos
Paddl's Licence Management features help casinos stay compliant and save time.
Premises Licence Condition Tracking for Casinos
Every condition on your premises licence — capacity, hours, noise, door supervision, refusals — becomes a live operational check. The licence stops being a document in a drawer. Built for casinos under Gambling Commission Licence Conditions and Codes of Practice (LCCP) alongside hospitality licensing.
Designated Premises Supervisor (DPS) Workflow for Casinos
DPS change applications, personal licence verification, and DPS responsibility delegation all in one workflow. When the DPS goes on leave, the delegation chain is documented. Self-exclusion register checks at the door log automatically, satisfying both LCCP and licensing audit trails.
Personal Licence Register for Casinos
Every personal licence holder authorising alcohol sales — bar managers, supervisors, DPS — tracked with expiry alerts ten weeks before renewal. Disclosure and Barring Service checks logged alongside. Source-of-funds prompts and customer due diligence flags cross-reference into the incident log when relevant.
Licence Review Defence Pack for Casinos
When a licensing review is called, the system produces a defence pack: incident records, refusals, noise readings, training records, condition compliance evidence — formatted for the licensing sub-committee. High-value capacity controls and door supervision evidence sit in one workflow with bar service and incident records.
Why casinos choose Paddl for licence management
Common questions about Licence Management for casinos
What does "operationalise a premises licence condition" mean for casinos?
Take a condition like "no glass to be taken outside after 23:00." Without operationalisation, that's a line on a piece of paper. With operationalisation, your staff tablet shows a 22:55 reminder, the door team logs the plastic-cup swap, and the licensing officer reviewing your record sees the condition being actively followed every trading night. Casinos face dual regulator scrutiny — Gambling Commission alongside local authority licensing.
My personal licence holders move between venues. How does that work for casinos?
Each personal licence holder has a single record with their licence number, expiry, and DBS status. When they're scheduled to authorise alcohol sales at a venue, the system confirms they're a current licence holder. Multi-venue operators see one register; single-venue operators see their team. For casinos, the self-exclusion compliance trail is the LCCP-critical evidence auditors check first.
What goes in a licence review defence pack for casinos?
The sub-committee wants evidence of due diligence. The pack includes incident log for the period in question, refusals records, training register, condition compliance checks, dispersal records, noise readings if relevant, and the DPS's response actions. Formatted as a single PDF with timestamps and staff identifiers — what reviewers expect, not what your filing cabinet produces. Casino operators value the cross-reference between gaming floor and hospitality compliance.
When the DPS goes on holiday, who covers for casinos?
The DPS remains the designated supervisor in law but can delegate day-to-day responsibility. Paddl documents the delegation — who, when, with what scope — and any decisions taken in the DPS's absence reference the delegated authority. When the DPS returns, they review the period and sign off. Casino compliance managers report this closes the gap between LCCP and licensing oversight.
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