Age Verification and Refusals
Challenge 25, acceptable ID, the refusals log and test purchasing: how licensed premises stop underage sales and prove it
Challenge 25: How the Policy Works and How to Run It Properly
What Challenge 25 is, whether it is law, the ID you can accept, how to train staff and how to record refusals so the policy protects the licence
The Refusals Log: What to Record and Why Officers Ask for It
How to keep a refusals log for alcohol sales, what each entry needs, how often to review it and how it protects the licence at a hearing
Test Purchasing: How Underage Sales Are Caught and What Happens Next
How trading standards and the police run test purchases, what a failed test means, the persistent selling offence and how to prepare
Challenge 25 and the refusals book, on the app
Paddl runs the refusals log as a routine record staff complete at the till, timestamped and signed, and keeps the age-verification training and its expiry against each team member. Paddl is £69 per location per month with every feature and a 30-day free trial.
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Paddl helps UK hospitality businesses manage age verification and refusals digitally. Stay compliant, reduce paperwork, and be inspection-ready.