Mapal OSvsPaddl
Mapal OS is a hospitality operations suite built around the former Flow Hospitality Training e-learning library, with compliance checks and audits, workforce management and engagement modules. It is sold to established UK and European groups by quote.
44 features compared · 23 Paddl only · prices verified 11 September 2026
Paddl is food safety, compliance and operations software for UK hospitality: digital SFBB, HACCP plans, allergens ready for Natasha's Law, temperature, cleaning and training records, and an EHO-ready audit pack. £69 per location per month with every feature included, a 30-day free trial and no contract. Mapal OS: Suites on quote, sized to the estate.
Used Daily & Trusted By:
Used Daily & Trusted By: Edgie Eats, Frothed, Good Chemistry Brewing, Paper Tiger Food Services, Restore, Royal Marine Hotel, The Staff of Life, The Tower Inn, World Famous Dive Bars.
Mapal OS pricing
Mapal OS does not publish its prices. What is known, checked 11 September 2026, comes from mapal-os.com.
Enterprise suite for large hospitality groups; each suite is priced separately on quote.
Every feature. 5 owner and manager users per location, £2.99 a month for each extra; staff do not take a seat. 30-day free trial, card required, no contract.
- One site, 12 staff: £89.93 a month
- One site, 40 staff: £173.65 a month
- Five sites, 100 staff: £569.25 a month
Mapal OS reviews: what customers say
4.3 out of 5 from 24 reviews on Trustpilot, read 11 September 2026.
Mapal OS vs Paddl: what matters most
Last reviewed: 11 September 2026
Two different centres of gravity
Mapal OS grew out of Flow, so training content is the heart of it and compliance is a module beside it. Paddl grew out of food safety compliance, so the HACCP plan, SFBB pack, allergen matrix and per-site score are the heart of it and training records sit inside that. Groups whose main pain is course completion lean Mapal; groups whose main pain is what the EHO will find at site 9 lean Paddl.
How each treats a group
Both give head office a view across sites and let managers see their own. Mapal reports on checks, audits and course completion. Paddl scores each site daily from its tasks, records, documents, equipment and training, and generates the audit pack for a site on demand.
Where Mapal OS and Paddl differ
From the 44-row grid below, checked against Mapal OS's published feature list on 11 September 2026.
Food Safety & Compliance
Paddl has, Mapal OS does not: Digital SFBB Packs, AI HACCP Generation, EHO Report Generation, COSHH Management.
Mapal OS covers in part: HACCP Plans, Allergen Management, Risk Assessments, One-Click Audit Packs, Fire Safety - Drills, Certificates & Expiry Alerts.
Operations & Equipment
Paddl has, Mapal OS does not: Equipment Tracking, AI Equipment Anomaly Detection, Maintenance Swimlanes, Supplier Management, Delivery Checks.
Team & Training
Paddl has, Mapal OS does not: Shift Swaps & Open Shifts, GPS Check-in, Shift Handovers / EOD Reports.
Mapal OS covers in part: Rota Building & Publishing, Holiday & Leave, Timesheets & Payroll Export.
Documents & Knowledge
Paddl has, Mapal OS does not: Licence Management, Insurance Gap Detection, Lease & Property Management.
Mapal OS covers in part: Document Management, Digital Signatures.
Reporting & Incidents
Paddl has, Mapal OS does not: Complaint Monitoring, EHO Visit Dashboard, AI Legal Guidance & Evidence Packs.
Mapal OS covers in part: Incident & Accident Reporting.
Platform & AI
Paddl has, Mapal OS does not: Mobile Manager View, Offline Mode, AI Assistant, AI That Carries Out Tasks, AI Document Extraction.
Where Mapal OS is stronger
- Large hospitality e-learning library (Flow) with accredited courses
- Compliance checks and audits with multi-site reporting
- Workforce and engagement modules from one vendor
- Long track record with UK groups
Side-by-side feature comparison
Food Safety & Compliance
| Feature | Paddl | Mapal OS |
|---|---|---|
| Digital SFBB PacksPaddl only | ||
| HACCP Plans | ||
| AI HACCP GenerationPaddl only | ||
| Allergen Management | ||
| Risk Assessments | ||
| EHO Report GenerationPaddl only | ||
| One-Click Audit Packs | ||
| Fire Safety - Drills, Certificates & Expiry Alerts | ||
| COSHH ManagementPaddl only |
Operations & Equipment
| Feature | Paddl | Mapal OS |
|---|---|---|
| Equipment TrackingPaddl only | ||
| AI Equipment Anomaly DetectionPaddl only | ||
| Temperature Monitoring | ||
| Maintenance SwimlanesPaddl only | ||
| Supplier ManagementPaddl only | ||
| Delivery ChecksPaddl only |
Team & Training
| Feature | Paddl | Mapal OS |
|---|---|---|
| Team Management | ||
| Rota Building & Publishing | ||
| Shift Swaps & Open ShiftsPaddl only | ||
| Holiday & Leave | ||
| Timesheets & Payroll Export | ||
| Training Tracking | ||
| Staff Inductions | ||
| GPS Check-inPaddl only | ||
| Shift Handovers / EOD ReportsPaddl only | ||
| Staff Notifications | ||
| Team Chat & Direct Messages |
Documents & Knowledge
| Feature | Paddl | Mapal OS |
|---|---|---|
| Document Management | ||
| Knowledge Hub | ||
| Digital Signatures | ||
| Licence ManagementPaddl only | ||
| Insurance Gap DetectionPaddl only | ||
| Lease & Property ManagementPaddl only |
Reporting & Incidents
| Feature | Paddl | Mapal OS |
|---|---|---|
| Complaint MonitoringPaddl only | ||
| Incident & Accident Reporting | ||
| EHO Visit DashboardPaddl only | ||
| AI Legal Guidance & Evidence PacksPaddl only |
Platform & AI
| Feature | Paddl | Mapal OS |
|---|---|---|
| Mobile App | ||
| Mobile Manager ViewPaddl only | ||
| Offline ModePaddl only | ||
| AI AssistantPaddl only | ||
| AI That Carries Out TasksPaddl only | ||
| AI Document ExtractionPaddl only | ||
| Compliance Dashboard | ||
| Multi-Location |
What Mapal OS does not do, shown in Paddl
Screenshots of the Paddl features the grid marks as missing or partial in Mapal OS.
Shift handovers and end-of-day reports
Paddl AdvantageStaff submit an end-of-day report with urgent actions, stock shortages and equipment problems. The incoming shift acknowledges the handover before starting.
EHO visit view
Paddl AdvantageOne screen with everything an inspector asks for, grouped by what they score: hygiene, structure and confidence in management, from the SFBB pack to delivery checks, temperature logs and training.
Equipment records with AI health checks
Paddl AdvantageEvery fridge, oven and extractor with its service history and temperature logs. The AI flags a unit whose readings are drifting before it fails.
Allergen lookup during service
Paddl AdvantageStaff search the menu by allergen from a phone in the middle of service, no folder to find.
Report a fault from the app
Paddl AdvantageStaff log a breakdown or a safety concern with a photo and a priority, and the manager sees it the moment it is raised.
AI HACCP plan generation
Paddl AdvantageThe AI reads your business, routines, equipment and menu, then drafts a complete HACCP plan with process steps and critical control points for you to review.
Ask Paddy: AI that does the admin
Paddl AdvantageAsk Paddy books the contractor visit, builds the routine, drafts the risk assessment and gathers the inspection pack. You confirm every action, and it never fills in or signs a compliance record.
Manager view in the mobile app
Paddl AdvantageManagers switch to an admin view on their phone: team progress, compliance status, recent activity and SFBB state across every site.
AI insurance gap detection
Paddl AdvantageUpload the policy documents and the AI reads the cover, lists the gaps and says what to ask the broker.
Who should choose Mapal OS, and who should choose Paddl
Choose Mapal OS if
- You want accredited e-learning content as the centre of the purchase
- You run a large estate and want workforce tools from the same vendor
- You have a head office team to run an implementation
Choose Paddl if
- You want the food safety system itself (SFBB, HACCP, allergens) per site, not just checks and courses
- You want a published price: £69 per site with every feature
- You want to be live in days with a setup call rather than a project
- Licences, insurance and lease tracking per site matter to you
Switching from Mapal OS to Paddl
- The food safety system itself is the product: HACCP plan, SFBB pack, allergen matrix and PPDS labels, COSHH and risk assessments, per site
- Published pricing at £69 per site per month with every feature, instead of a quote sized to modules and estate
- A daily compliance score for every site with an all-locations view, and an audit pack per site on demand
- Training modules assigned across sites with certificates stored per person and expiry alerts per site
- Live in days with a setup call for groups, rather than an implementation project
Most groups move from Mapal OS to Paddl in about two weeks: export your training and audit records, set up sites and scoped managers, let the AI draft the HACCP plan and SFBB pack, pilot one site for a week and switch the rest in waves.
How the switch works
- Export training completions, certificates and audit history from Mapal OS and file them in Paddl documents
- Create the account with your site count, add each site and give managers the sites they run
- Build the template library: routines, HACCP plan and SFBB pack drafted by the AI, risk assessments and training requirements by role
- Pilot one site for a week alongside Mapal, correct the templates, then assign to every site
- Switch sites off Mapal in waves and cancel at renewal
What you keep
- Multi-site compliance checks and reporting
- Training records and completion tracking per person
- Manager scoping to their sites
- Audit trail of who did what and when
What you give up
- The Flow accredited e-learning library (keep a training provider for accredited courses)
- Mapal's workforce and engagement modules
Alternatives to Mapal OS for UK hospitality
| Product | Category | Pricing |
|---|---|---|
| Paddl | Food safety, compliance and operations | £69 per location per month, every feature included, 30-day free trial. No tiers and no volume discount. |
| Access Hospitality | Operations and multi-site execution | Suite on quote; Trail (its checklist product) from £38 a site a month; Maintain Evo from £65 |
| Crunchtime (Zenput) | Operations and multi-site execution | Quote-led; Capterra lists from US$40 a month |
| Trail (by Access) | Food safety and compliance | From £38 per site per month on a 12-month term (Team); £75 Standard, £82.50 Trail Evo; unlimited users |
Mapal OS comparison questions
How much does Mapal OS cost?
Mapal does not publish prices; the Operations, Workforce and Culture suites are quoted per estate and aimed at large groups. Paddl is £69 a location a month, published, at any size, with no volume tiers.
What do Mapal reviews say?
Mapal's Trustpilot listing (Flow Learning by Mapal) holds 4.3 from 24 reviews; its Capterra suite listings have no reviews yet.
Does Paddl include training like Mapal (Flow)?
Paddl includes in-app food hygiene training modules assigned across sites, records completions and stores certificates from external courses against each person, with expiry alerts per site. It does not have Flow's breadth of accredited e-learning; groups that want that library keep it and use Paddl for the compliance records.
How much does Mapal OS cost compared with Paddl?
Mapal OS prices by quote based on modules and site count. Paddl is £69 per site per month with every feature, so a 15-site group pays £1,035 a month and knows it before signing up.
Can a group move from Mapal OS to Paddl?
Yes. Export your training records and audit history, file them in Paddl documents, set up sites and managers, let the AI draft the HACCP plan and SFBB pack, and switch sites over in waves. Most groups are live within two weeks.
Try Paddl alongside Mapal OS for 30 days
£69 per location per month, every feature included, 30-day free trial. No tiers and no volume discount. Card required to start, nothing charged until the trial ends.
Every feature during the trial · Setup from your own paperwork · Cancel any time